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Had enough
I have had enough with paying for a shopping cart i am going to re-do my website again taking off the shopping cart and keeping the gateway to my bank i will be able to take credit cards over the phone which is how all my orders have come people seem to want to talk to a person at least for me.
joe w.
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If people are calling you instead of ordering online - do you know why? Is the check out process on the cart complicated? Or do their cards get rejected?
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no they said it was easy to use they just wanted to talk to a person while making the order and asked questions about how the ties were made ect.
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Well if that's what your userbase seems to want, then fine, but I can assure you that there is a LARGE market out there who feels the opposite way, and you'd be cutting yourself off from them.
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You might ask a few why. Does your website exude confidence? See if it is your website or the products. Sometimes the products just need a bit more explaining. If you don't have it - you might also consider putting a live chat on your site. Or a FAQs section. And then then hopefully build that up.
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