Davecove

You can't really believe that iCode deliberately creates bugs in the code to create a revenue opportunity. Do you really believe the company is less profitable if it creates a bug free product?

Application software unfortunately has bugs from time to time. iCode offers it's customers the opportunity to purchase an annual maintenance plan whereby customers may call customer support for assistance (an unlimited number of times) on a variety of subjects including "how to" questions so the customer can better utilize the application. Customers on the annual maintenance program also receive all the upgrades and enhancements to the product free. (Incidentally, this annual maintenance fee is lower than all of our major competitors.)

I realize you don't like being charged for assistance but try to understand that there is a cost involved with customer support and iCode does not, under any circumstance, try to create issues in the software so we can charge for the issue to be resolved.