You know, iCode is a mamber of the DC area BBB (www.dc.bbb.oeg) I just filed a complaint against them over their policy of not refunding the incident fee when the issue is a bug.

It is unconscionable (and I suspect illegal) that iCode breaks their own product and then charges every customer that calls in for a solution to a bug a non-refundable $195 fee to address it. At the best that leads to a dis-incentive to produce a bug-free product. iCode actually makes less money when it produces a bug-free product. Rush a release to market and make more on the support. At the worst it leads to purposeful bugs with the intent to make more money on the support.

As for legal options, I don't think that the district attorney is the right forum. I think that this is more a job for the state Attorney's General. If anyone else thinks that the 'pay for bugs' policy is illegal (fraud I am thinking) I would encourage you to send an email AND a fax or letter to your state's AG.

Dave