Why did you not contact the management of Icode. I quess complaining to the world and hiding here is the only way you survive as a person. I have found Icode to completely support their products even in a situation like yours they Icode would have helped you. You must not have paid for support with a contract. You must have wanted something for nothing. You get in life what you pay for. You must not have needed the product if you did not persue the situation in 2002! I have been an Icode customer since June of 2001 and I have found Icode to care and support me, but wait a minute I was not looking for something for nothing. Were you?

Quote Originally Posted by bladinaction
Here's our Icode sob story.
We were a fast growing clicks and mortar business (1.5M/year in 2001). We were looking for a solution just like Everest promised to be. You save money on payroll, one software for multiple locations, point-of-sale etc.
So we purchased a 10 user Everest license in Feb '02. Same as everyone else, they told us it would be up and running in a week if we hired their "implemetation engineers" to come on site for a week. So we paid $38000 for the whole deal and had them come out.
October '02 we scheduled them to come out. They had two guys come out (one was in training), and after a weeks time, nothing was working. All they could say was that the brand new Dell servers we bought would be reformatted(because these guys had messed them up so bad, they were the only ones that touched the machines). They couldn't even import the data from netsuite (which we were using for accounting at the time). So, they sent the qualified onsite guy back two weeks later. The software was "not ready for primetime". So we started using it without our previous data. We were on the phone with their support crew virtually every day because this or that didn't work right. Two weeks later they sent another support guy out (at our expense!) because they said we needed him to rebuild our database. Only one catch, all the information we had put in over the two weeks we were working on the system would have to be thrown out! So we bit the bullet, and got it done.
After that we spent at least 10 hours/week on the phone with their support folks (who speak hardly intelligible English by the way) and over the course of the first year submitted over 100 support "incidents". An incident was a situation where something didn't work right.
Here we are paying them to tell them whats wrong with their software! Thats not how it works...We should have been paid for being their lab rats.
We have talked to many Icode users and all of them have the same feelings and thoughts on this subject. No one is happy.
We are not lawyers, but if one of you out there reads this, you could probably make a lot of money off this situation. I don't know how they can get away with this FRAUD, but it has to stop before there are more victims.

If anyone would like to buy our 10 user license, you can get it at a bargain price of $20,000.

P.S. I don't know much about Interprise, but hasn't anyone noticed that their website looks and feels a lot like Icode? Who are these people?