Quote Originally Posted by roban View Post
One of the best ways is online helpdesks where you can communicate in real time. The problem is most small business sites do not have a full-time person to man the helpdesk so they are off line much of the time. In order to be effectual they must be available when the customer needs them.
You are right.
Online helpdesks are very important especially when dealing with customers.
Each business shoud consider help desk that will deal with the customers issues.