Who is currently using Interprise SUite?

[boblaws]

I'm impressed how much was improved with the most recent release, as so many people had noted the beta release was extremely buggy, but apparently the development team was paying attention to the criticisms of beta-testers.

Bob Laws -

link removed

[markwright789]

I am surprised that you have not received any response to your question, as I find it very valid. They have been keeping an eye on Interprise Suite as well as Vision Core, as well as it's been a real pain to find any customers that are successfully applying either product.

[Gary Harrison]

I am surprised that you have not received any response to your question, as I find it very valid. They have been keeping an eye on Interprise Suite as well as Vision Core, as well as it's been a real pain to find any customers that are successfully applying either product.

Hi Mark,

We have an open forum over on our website that is not moderated. Its a great place to see what’s going on with interprise. As far as vision core goes, i was the original project manager for adept financials.net which was used as the basis of visioncore. Ryan So headed up the initial visioncore development team. Ryan later moved onto aspdotnetstorefront and now manages our ecommerce team. Visioncore is a great program and comtech has done a great job with it. Major negatives (compared to interprise suite) is that it does not work over the internet too well (no native web services, you need a vpn to connect to the database), was not built on a platform so has limited customizability and it was not designed from the ground up for ecommerce (no integrated cart option). Things can change often so always check to confirm the points I made.

[louie]

We have been live with Interprise version 5.6.20 for about 3 weeks now.
There are some minor annoyances - such as when printing checks to suppliers the amount in written wording doesn't show so we have to handwrite in. A waste of time when issuing 20+ checks at a time. Have entered a "support ticket" on May 17, June 17 and again July 12 on this issue but as of today, still having to handwrite in amount.
Noticed also that the suppliers invoice number doesn't show on the remittance portion (confusion when check is for 5+ invoices).

Website is not live yet. Setting up items took a long time as 3 images for each item have to be formatted prior to uploading. We can't get the image resizer within the site to work.
Having other issues as well but the only option appears to be reading the manual. Wish there was someone I could talk to for 15 minutes and asked through support ticket but apparently not an option.
On our site, an item is set to minimum 4 pieces, yet the customer viewing can see the price and option of purchasing single pieces. Not until the customer adds item to cart does warning message come up that the minimum is 4. Items also show the term "this item is discountable" when in fact it isn't.

We had a good customer go through the new site and offer her opinions. She said it was very confusing to use.
For lack of someone in support to speak with, we will continue to read the manual and see if we can somehow figure this out.

If anyone has specific questions, let me know.
I'll post an update again in a few months.

Louie

[flyboy]

Louie,

We are considering moving away from Able Commerce cart to either Interprise or Tradepoint 360 and wanted to see your thoughts. You mentioned that you tried Interprise several years ago, had terrible issues and then posted in another thread that you tried it again in 2011 after the changes at Interprise and thought they had really worked out the bugs and support was much better. Any update? I really like what I've seen via demos of both this and Tradepoint but I still want store owner's opinions. Thanks

[louie]

2.5 months in and going well. Support has been quite helpful and answers questions in a timely manner.
Are you looking at Interprise solely for ecommerce or to run your accounting, inventory, sales orders etc?

[flyboy]

We plan on using it for an all in one solution to replace quickbooks, able commerce, stone edge, etc. We are also looking into Tradepoint 360. Does anyone have experience with them? They seem to have a pretty good platform and a great PO system that lets you order by seasonality. Interprise only lets you order base on past "# of days", not by date range. This is not good for us as we sell seasonal items. I just can't find many Tradepoint 360 users that are talking online. No good feedback or bad.

[mchowdhary]

I recently came across the Interprise Suite and Tradepoint 360 as all-in-one ecommerce suites. They are both client server based which I am not a big fan off in a world when everything is moving to the cloud.

NetSuite and GoECart 360 are SaaS solutions worth checking out if you are looking for all-in-one complete ecommerce and order management system. NetSuite is not as strong on the Ecommerce Storefront side but has the Accounting Module built-in as well while GoECart integrates with existing accounting packages.

[Gary Harrison]

Hi Mchowdhard,

Actually, Interprise Solutions has fully embraced the cloud with complete CRM/ERP/eCommerce/Shipping/POs solutions starting at $59/mo for the first user and $29/mo each additional user - http://www.interprisesolutions.com/pricing. You can even run interprise in a browser or ipad in our cloud offerings...

Since there was the comparison to Netsuite, I should point out that our cloud environment is a single tenanted solution running in a virtualized environment. This is much safer and gives you the option to move from the cloud to a local implementation in the future. Larry Ellison, the largest shareholder in Netsuite, calls our approach “Cloud 2.0” and comments on it in the following article - http://www.zdnet.com/blog/btl/oracle...-a-crock/51326

Flyboy,
Regarding tradepoint, I’m not surprised that you are not finding much on them. If you take a look at their community, it only listed 17 people in their community http://blogs.tradepoint360.com/suppo...um-discussions as of today. Compare this to our community of over 2,400. Their forum only has a total of 2 posts and none since March 3rd 2011. Compare this to our forum where we have over 3,800 forum posts answering questions and helping customers succeed. It should also be noted that the former president and former marketing director of tradepoint, which I understand are both still shareholders of tradepoint (I could be wrong), are actively working with (or selling) Interprise now. I’ll let you form your own conclusions.

Thanks!

[kenliu]

Hi Mchowdhard,

Actually, Interprise Solutions has fully embraced the cloud with complete CRM/ERP/eCommerce/Shipping/POs solutions starting at $59/mo for the first user and $29/mo each additional user - http://www.interprisesolutions.com/pricing. You can even run interprise in a browser or ipad in our cloud offerings...

Hi Gary,

I don't have access to PM in the forum yet, but I wanted to contact you about registering for a 14 day trial. I'm not sure how long it takes to get a trial going, but I've been in contact with someone in sales about a trial since last Thursday. Please let me know if this is something you can help me with or direct me to someone who can help me out with a trial.

Thanks,
Ken

[tommoody654]

This is something I have not heard many people (actually none that I can recall) have issues with the cart.

[rorycomo]

you provide some more detail, such as what version of IS were you running, and what types of bugs were you running into?

[David P]

Hi

My business is evaluating a couple of ERP and commerce solutions at the moment and Interprise has come up on the radar. Does anyone have any experience of their version 6.0 cloud solution yet? We operate in a mac environment and are keen to try and find a browser based solution, which appears to be what Gary Harrison is talking about in his post above.... there website is a bit thin on information on this...

[louie]

We are now 8 months in, using Interprise for both b2b ecommerce and financials, inventory, purchasing, sales etc. No disrespect to the Interprise staff - but the statement we are saying here is "out of control". Due to the lack of inventory reports it is extremely difficult to see what is selling, what is not, who is buying what, or in short, we have no idea what is going on in our inventory dept. Granted we sell over 3000 items which are constantly changing, and we rely heavily on these reports.
Sales orders to invoices - when processing sales orders, Interprise will, at random and without rhyme or reason, take items that are in stock and put into backorder. So the person processing orders has to know what is in stock and what isn't for over 3000 items. Sadly most customers don't let us know that they received free merchandise. The items appear on backorder on invoice but they received the product. So the order processing person must then go to the backorder for the customer and make sure nothing has been missed. If so, a separate invoice has to be processed for the items that jumped off the order.
This happens every day however Interprise support nor we can replicate the issue. Sometimes it happens, sometimes not.
Voiding or reversing entries - can't be done. Fixing mistakes is a never ending task, as currently have to post adjusting entry. No manager over ride function.
There are a few other issues but will wait and see when version 6 comes out. Apparently these issues will be addressed in May. I can give it till May 10 and then I am throwing in the towel and changing to another system. If your company is not as heavy transaction based as we are you may be able to get away with current 5.6.22 but otherwise I would test heavily or wait for further versions to be released.
Again Interprise support has been good but hard to run a business in this "out of control" state we are currently in.

[mchowdhary]

@Louise I invite you to check out GoECart 360. We are a SaaS provider for emerging brands and growing mid-size retailers.

3000 items is not a lot and daily changes are expected if you are a sizable business.

Quick Case Study:
A recent GoECart 360 merchant sells over 10,000 unique items via 15+ online marketplaces like Amazon, eBay, Buy.com etc besides its online and physical stores and wholesale, each channel requiring its own pricing and promotion strategy.

Results: Client has successfully processed over 60,000 orders over this past holiday season alone using GoECart 360 WITHOUT missing a beat - No errors whatsoever - period. GoECart has saved them $19,000.00 in transaction fees alone (savings of 79% over previous costs)