Who is currently using Interprise SUite?

[RobbieB]

How can they... what? I guess I don't understand the point of your post.

In case you didn't notice, that is not an official IS blog, but a reseller.

[interprisesuite]

How can they compare there soft a BMW or Merc ?
or the Service they offer to that matter ...

[louie]

I completely agree! I don't understand how they can continue to sell a product that a.) doesn't work and b.)seriously lacking in support. How are they getting away with this?

[interprisesuite]

Ok ... some good news.. i just talk to a Top Class very well paid UK IT Lawer who is ready to help out .. but before .. i start taking some really action .. does anybody from interprisesuite want to give us an update as what is happening. i shall give this a week .. hopefully somebody will post some good news.. if not am ready to get into this .. anybody willing to join please ***** PM me .. with there experience .. thank you ..

[InfoSourcing]

has anybody ever seen this blog
http://interprisesuite.blogspot.com/...n-for-erp.html
look at this example... how can they ..

I was making cross reference with regards to support and maintenance of ERP software with car industry, it doesn't have to BMW or Merc Vs Interprise or NetSuite. I was referring that support is essential for such integrated systems and the vendors have to build a good framework and the mechanics have to do good job while servicing the car.

This blog is maintained by us for our IS prospect & customers and this is not Interprise Suite's blog this is InfoSourcing managing it.

Thanks for visiting our blog and continue to read it, we have some good news to follow ...

[interprisesuite]

yes i understand that ... i imagine you were re-faring to the level of service these 2 company's offer.. and comparing it to what interprise suite offers, other wise you would have mentioned some other cheap makers ..

[mattfc]

The software does work, and it works pretty well once you are up and running.

( at least using the last apsdnsf version 2007.1.4.0 ). The tech support from Interprise appears to be pretty much non existent and there seem to be some pretty bad horror stories around as well. The biggest limitation I have found is with trying to get a UK post code table imported and the shipping system. The rest of it works pretty well for our needs.

I think the product has a lot of potential but has been really let down by Interprise's support especially regarding set up, databases etc etc. We were lucky to get support from aspdnsf on set up as they helped fix a couple of problems we could not have fixed ourselves and we got no support at all from interprise itself. I hope they are able to get these problems sorted and get some support in place as this could be a really good product.

[ratdog73]

I was making cross reference with regards to support and maintenance of ERP software with car industry, it doesn't have to BMW or Merc Vs Interprise or NetSuite. I was referring that support is essential for such integrated systems and the vendors have to build a good framework and the mechanics have to do good job while servicing the car.

This blog is maintained by us for our IS prospect & customers and this is not Interprise Suite's blog this is InfoSourcing managing it.

Thanks for visiting our blog and continue to read it, we have some good news to follow ...

BMW/Merc don't give you the keys to a deathtrap with flash paint and then want to charge you to make it roadworthy..........

Don't credit yourselves, IS couldn't hold a candle to an 84 Lada Niva.....


Oh and your new engine is nearly finished.........Next week for sure!

[garyk]

Ok ... some good news.. i just talk to a Top Class very well paid UK IT Lawer who is ready to help out .. but before .. i start taking some really action .. does anybody from interprisesuite want to give us an update as what is happening. i shall give this a week .. hopefully somebody will post some good news.. if not am ready to get into this .. anybody willing to join please ***** PM me .. with there experience .. thank you ..

wow, going legal sounds like you must have hit some serious issues for that to happen. I was a reseller here in the UK but decided not to renew as all the marketing and awareness that was supposed to happen never did. Net result is any prospects became wary of running their business on a product they had never heard of. I think its a good product but my fear is that it will fade into obscurity due to poor/non-existent promotion.

[DimeSoftJohn]

I have to say I have been following this thread for quite sometime and haven't interjected in a while. Needless to say, I have to admit I find where this has all gone quite intriguing.

[David - UK]

Hi John,

I don't follow this part of your sentence?

I have to admit I find where this has all gone quite intriguing.

[DimeSoftJohn]

Hi John,

I don't follow this part of your sentence?

Please accept my apologies. I suppose the sentence was a bit awkward. What I meant to say was: I find that the direction and general tone of this string to be quite intriguing.

[MrD]

Ok ... some good news.. i just talk to a Top Class very well paid UK IT Lawer who is ready to help out .. but before .. i start taking some really action .. does anybody from interprisesuite want to give us an update as what is happening. i shall give this a week .. hopefully somebody will post some good news.. if not am ready to get into this .. anybody willing to join please ***** PM me .. with there experience .. thank you ..

How do you use PM on this forum?
I'd be interested in finding out from Interprisesuite what issues they had with the software to lead to them taking legal action?

[garyk]

Me too MrD, because if as the original poster stated he/she has spoken to a top lawyer, if they have say lost £20K because of a failed IS implementation (not saying this did happen just speculating) then engaging a lawyer in this fashion will easily burn another 20k.

Sometimes you just have to weigh up the commerical proposition of doing this. And the fact what you really need to focus on is implementing something that will meet your business needs.

Gary

[MrD]

The software does work, and it works pretty well once you are up and running.

( at least using the last apsdnsf version 2007.1.4.0 ). The tech support from Interprise appears to be pretty much non existent and there seem to be some pretty bad horror stories around as well. The biggest limitation I have found is with trying to get a UK post code table imported and the shipping system. The rest of it works pretty well for our needs.

I think the product has a lot of potential but has been really let down by Interprise's support especially regarding set up, databases etc etc. We were lucky to get support from aspdnsf on set up as they helped fix a couple of problems we could not have fixed ourselves and we got no support at all from interprise itself. I hope they are able to get these problems sorted and get some support in place as this could be a really good product.

Hi mattfc,

If the tech support from Interprise itself is an issue who do you contact when you have problems with the software? For the Web side and also the backoffice side.

(Are you using the web side version since Interprise brought the source code from aspdotnetstorefront or before? I understand that since they split from aspdnsf Interprise now develop and support the web side directly.)

I'm mainly interested in issues related to users in the UK at this point as apparently things are done differently over here!

Thanks.

MrD