Who is currently using Interprise SUite?

[Prowire]

you are correct the company behind IS is lacking some serious support. I got caught up in the slick look of IS , but if you dig deep you will find that it is lacking some very basic functionality. I really hoped that IS would have have worked the way it was promised to.

IS does not support shipping , if you ask them they will say that the shipping module is due out in a few months. I was told that back in 2007 , its 2009 and still no shipping module .

IS shopping cart does not support MIN item purchase even the most basic carts have this function.

IS has VERY POOR import templates you cant import images or image paths. if you have a store with hundreds or even thousands of products you will have to setup each image manually WHAT A PAIN . Again even the most basic carts can imports images or image paths in bulk . im sure if you are a programmer you could maybe use a SQL script to map the images to the product ids.

I could go on and on for ever, but take it from someone who dropped hard earned money on the platform and got screwed.please dont get caught up in the slick look of the IS site , the products that IS are pushing are not ready for primetime . DONt WASTE YOUR TIME AND MONEY

want a cool looking program that actually works ?
want to invest your money with a company that its staff speaks english?
are you looking for an ERP system that can be implemented in a reasonable time frame ?
Are you looking for a very reasonably priced ERP ?


If you answered yes have a look at Darwinproductions and their Evolution ERP. they are great people to work with. Their staff speaks english and they have staff in the USA and CANADA and i think they also have staff in the UK .

[luisalonsoramos]

Hello Prowire,

A quick look at Evolution ERP seems nice, but I'll have to dig deeper into it. I already asked for the demo.

Have you used it personally? Implemented it in an organization? Are you in anyway affiliated to them? What are its pros and cons?

Thanks for your suggestion, I'll have a deeper look tonight.

[DimeSoftJohn]

Luis,

We just signed on as a reseller for Tradepoint Enterprise (formerly known as Evolution ERP). We are very excited as to the functionality of the software and the people at Darwin Productions are both amiable and on the ball.

John Grande
DimeSoft Business Solutions

[garyk]

Hi John,

As I understand dimesoft are big on add-ons for Interprise Suite, does this new product mean you are shifting away from IS?

Certainly nothing new coming out of interprise UK and looks like its going to fade and die.

Gary

[DimeSoftJohn]

Hi John,

As I understand dimesoft are big on add-ons for Interprise Suite, does this new product mean you are shifting away from IS?

Certainly nothing new coming out of interprise UK and looks like its going to fade and die.

Gary

No, I wouldn’t say we’re shifting away from Interprise Suite completely. We just felt at this time, we needed to diversify our product offering. We do believe in the Interprise Suite vision and we are hoping that eventually we will see the application live up to its promise.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

[David - UK]

Interprise had such potential. From what I see the UK guys have worked hard though, if it were not for them IS would have been much worse position. (Must also commend Dimesoft's good efforts)

It has to be down very poor management buy who ever is in charge, If anyone still is. Seems IS came so far in only a few years but have plummeted since Taylor took over.

Here is a good example: Look at a couple of post I made 5 or 6 months ago on their forum. Now if I owned IS I would have responded. Or better still, deleted them FAST!

http://www.connectedbusiness.com/FOR...ault.aspx#3322

http://www.connectedbusiness.com/FOR...ault.aspx#2318

I can only conclude they just don't care

BTW funny you never see Gary Harrison shouting from the tree tops any more (like he used to). Is he still president of the company??

[InfoSourcing]

Hi Everyone,

Sorry was away from this forum last few months and wanted to pitch in my 2 cents, again i'm not siding anybody here just the facts.

We have been in ERP space for 10 yrs and have seen the mighty empires rise and fall, bugs, fixes, releases, patches, version, support, customization etc etc ... and I can say honestly there is not even 1 solution out there which is perfect and fits all business...

When buying/evaluating software's I would use same analogy as buying real estates, in real estate you would look at price, location and type of house... you can pick only 2 choices third is dictated by the market ... similarly in software you can pick price, features & company ...

Let's say Jon Doe is our customer and he picks price (has pretty good budget) and wants more features so his 3rd choice wld be company which cld be NetSuite/Everest Software/SAP Business One.

If Jon picked low-medium price/budget and more features then Interprise/Evolution can be his choice...

Other side of grass always looks green, step in you will always find bugs/issues/enhancements etc you have to coz its called software development life cycle you can't run away from it ....

With Interprise yes its support back in Philippines is not US standard (its good standard for Philippines but for for US customers) the US support is pretty good and we deal with them and has been exceptional good at least the e-Commerce team ...

One of the most important factor in ERP is "Implementation" if you can't do it then you better not buy an ERP and you would rather buy non-integrated softwares like Quickbooks, yahoo shopping, etc and manually import or export data and spend way too much time ...

Implementation is "Key" if you can't do it then find a good reseller to implement it. The Total Cost of Ownership for an ERP software is

Cost of Software + Support + Maintenance + Hardware /Hosting cost + Implementation cost + Customization (if any) + Training = TCO (total cost of ownership)

We recently migrated our customer from another ERP system to Interprise and they are live after 4-5 mths of hard work, now they are able to conduct their business (e-Commerce and POS) they could have done better with IS 2009 version (if it was released) ....

You can read about it by visiting this link

We are working with another client who is going live in 2 weeks from now and we are confident we can get them there, its not easy but we understand the challenges and again there is no perfect company or ERP solution out there that will make everyone happy....

We looked at Evolution and Interprise back in 2005 and spoke to both Gary and Damian and felt Evolution had to evolve still but looking at some screenshots they might have evolved, but again I saw recently they called their product as Tradepoint and now after a week I don't see anything abt it so there are yet to launch out and with Interprise we felt after it was taken over by Taylor they may get some funding and we will see light at the end of the tunnel ... but i guess we yet to see it and we are hoping we see it ... but for now we are understanding this complex ERP system and trying to make our customers happy and get them a good ROI (Return On Investment)

Again i'm not here to confront somebody's experience or views or thoughts, these are real facts that we face day in and out and I thought of sharing my view that I have witnessed in this ERP space for SMB (Small and medium business) ...

[garyk]

Interprise had such potential. From what I see the UK guys have worked hard though, if it were not for them IS would have been much worse position. (Must also commend Dimesoft's good efforts)

It has to be down very poor management buy who ever is in charge, If anyone still is. Seems IS came so far in only a few years but have plummeted since Taylor took over.

Here is a good example: Look at a couple of post I made 5 or 6 months ago on their forum. Now if I owned IS I would have responded. Or better still, deleted them FAST!

http://www.connectedbusiness.com/FOR...ault.aspx#3322

http://www.connectedbusiness.com/FOR...ault.aspx#2318

I can only conclude they just don't care

BTW funny you never see Gary Harrison shouting from the tree tops any more (like he used to). Is he still president of the company??

I dont think Interprise LLP UK have done much at all to be honest David. Signed up a bunch of resellers (some of which I have spoken to and are pretty unhappy). Now that *might* not be their fault, because as noted it seems Taylor Corp. have done nothing with the product in the UK or elsewhere.

Your post on the forum was interesting. I do alot of customer segmentation work with other packages and one of the main things that attracted me to IS was a true integration between CRM and financials, something believe it or not *nothing* else does. You cannot create campaigns based on customer spend/patterns in any other app because there is only 1 way linking. CRM Quote->Financials Sales invoice and that is it. That and the customisation meant I could offer customers and prospects a solution to create campaigns like you mention, and then do mail-merge/e-cast and monitor response/sales. A true CRM ROI. Everyone talks about ROI on CRM but very implementations acheive it. At best a company may streamline some processes and track all prospects but in terms of upselling/cross-selling based on segments it very rarely happens.

Fact is IS as far as the UK market is aware does not exist and hasn't stood still in 12 months, its gone backwards while everyone else grows their market share!

Gary

[David - UK]

Thanks Gary

Sadly, I really need a piece of software like Interprise to run my business.

Interprise might as well close down their forum if they are not prepared to do it anything like properly. It has already done way too much harm to their reputation


So do I take the plunge, or not. If not, any more suggestions of similar alternatives? - BTW, I have already had an unfortunate and costly experience with Everest

[garyk]

Thanks Gary

Sadly, I really need a piece of software like Interprise to run my business.

Interprise might as well close down their forum if they are not prepared to do it anything like properly. It has already done way too much harm to their reputation


So do I take the plunge, or not. If not, any more suggestions of similar alternatives? - BTW, I have already had an unfortunate and costly experience with Everest

Hi David,

Do you want to PM me or email at [email protected] and let me know what your business is and what you currently run for your accounting software?

In terms of what I have are the following;

Basic customer Segmentation;
Deciles (10 lots of 10% segments of base)
Quartiles (4 lots of 25% segments of base)

And these segments can be based on one or more of the following;
Recency: # days since last purchase/site visit
Frequency: # times customer has bought from you
Monetary: amount of total spend

In addition to this there is latency, number of days between purchases which can be defined for a range of customers or whole base and then used to trigger communications to increase customer retention. And your holy grail of customers who bought product x and didnt buy product y and what other products did customers who bought product x buy.

I also have routines that take financial data from Sage Line 50 for import into the analytics model.

What I *dont* have is a slick front end for this (its all modelled in a SQL Server database) or any means of automatically generating mail merges/ecasts and then monitoring responses, say via a campaign code.

Please do get in touch because I may well be able to help.

Regards


Gary

[Keepin On]

At the following thread link, I have requested IS resellers and those "in the know" to comment on their insider view of Interprise Suite. Is it dead or alive? Thanks
http://forums.smallbusinesscomputing...5184#post25184

[GreenMachine]

My company has personally attempted to go live and evaluating the software. WHAT A RIP OFF!!! Read the forums. This software does not work. IS support is support is horrible. call yourself.
The management team is just putting out fires for pissed off customers.
don't waste your money. i am willing to talk to anyone personally if they are considering this. STAY AWAY!!!.
Tons of bugs.. you will loose your mind trying to make this garbage work.

STAY AWAY. THIS PRODUCT STINKS FROM THE SALES GUY TO THE SUPPORT GUY!

[interprisesuite]

I agreee.. i am hoping to put a group together an take these guys to court .. .
how can we do this ...

[interprisesuite]

i just registered this domain http://www.interprisesuite.co.cc/ am thinking of putting a site up as how bad this software is .. i have spent over 6000$ on just the soft .. this does not include the hosting... my time .. i have spent 1 year + hassling and emailing.. i think they deserve a lesson ....

[interprisesuite]

has anybody ever seen this blog
http://interprisesuite.blogspot.com/...n-for-erp.html
look at this example... how can they ..

Let me give an example here, if you decide to buy BMW or Merc for $50k you always get maintenance free (only with bmw) up to a yr or so during this time you get oil change etc etc and then once your maintenance period is over, you get into "support" mode where you get support from mechanics who are authorized by BMW for any fixes or patches or you buy insurance to protect your car.