Quote Originally Posted by RobK View Post
I certainly would not want or intend to do as you say and I would ask your assistance in helping me understand which of my comments you find so offending.

This one may:
I don't believe your customer always is right and I also don't believe your customer wants to always be right.

For example, Ricky, if one of your customers has a bad experience with your company and your products, they usually don't want to be right if they believe you will not want to go out of your way to make things good for them and I am hoping that they are not right in thinking you wouldn't make things good for them.
This is my last reply as not got time for this. You're right about being honest with a customer and quite often that's the best approach. Except, that honesty has to be given either with a decent sorry or some solid facts to prove otherwise. Both of which you are not providing above and If I was a new client looking at Interprise, your comments would be putting me off.

The latter being a shame since, in the UK at least, it's a good product. Really am not coming back on so no need to reply.