From: Joe Davitian [mailto:*******]
Sent: Tuesday, September 02, 2008 4:13 PM
To: Grande, John L (INT)
Subject: RE: Questions
1 will i be charged for the new release YES or NO this is a simple question .
If you were unable to go live with a previous version as a result of a problem with a previous version or as a result of Interprise Solutions, then yes, we would be delighted to provide you with the upgrade at no charge.
2 did you get the email i sent you on Friday YES or NO another simple question
No.
3 are you willing to refund my money if this cannont be completed this week YES or NO .
If you need a simple answer now, the answer is no.
you have asked me for revision info that i have sent you 4 days ago .
I hope you understand that with these challenging economic times myself as a small business owner simply do not have the extra cash like we did 12 months ago , therfore i need to know how much this is going to cost me and when will it be done . your company is quick to take money and slow on delivery .
This is becoming very stressful for me dealing with this whole deal .