I have been reading this forum for a few years and now it times for me to give my personal experience with IS.


I have been in the implementation stages for over 1 year. I can say that IS as a company is run very badly, they continue to blow smoke but never ever deliver on promises that they give. I have paid thousands of dollars for Ebusiness version of their software suite and also design services. I have been waiting for their "PackN Ship" system which was supposed to be released in 2007; here we are in 2009 and no Pack N Ship. These guys are using us beta testers for the product. I have asked many times for a full refund and my emails go unanswered. You will never ever ever ever get a straight answer on anything from these guys. I have met Gary Harrison and John Grande in person at an IS Sponsored event, I can tell you that there were a lot of unhappy people in the crowd. While at the event people were asking questions directly to Gary and John which were not answered or completely avoided. Luckily for my I have been using Order Manager by Stone Edge without any issues throughout the IS implementation stages. I recommend any small business looking to go with IS to be very careful of promises that will be made to get you aboard. Plain and simple these guys lied to me and took my money when asked for a refund they simply choose to not return emails.


Stone Edge is the best bet for the money , I just wish Stone Edge looked a little cooler, their product is rock solid and has never let us down , if we do have issues their support is great and they answer their phones and have walked us through the setup.



I don’t see how IS can stay in business much longer with the amount of pissed off customers that they have.

I know that Gary and John read these forums so I hope that they learn something from their customers airing their dirt laundry here. Gary you should really resign before you completely run IS down the toilet, John Grande stop lying to people.