I would post a link to the help system I am referring to but it is on a unaccessible beta Web site. The new Web site is finished and ready to go live but I decided to change the eCommerce platform at the last second and everything has to be redeveloped for a new eCommerce platform. So it may be another month or two until I can start showing off the new Web site.

I have not used the Norton Anti-virus help but I could imagine what you mean. I have seen similar help systems that are not helpful and will never lead you to any real person contact.

My least favorite help system is the fake live chat. It looks like your about to chat with a live person but it turns about to be a robot that tries to figure out what your question is and show you a list of answers that may be related to your question.