I posted a similar thread the other day but didn’t receive any responses, so today I thought I’d change my question a little bit since I better understand this website now. As I understand it, the purpose of this online forum is to help small businesses keep current with today's technology without spending an arm and a leg. There are helpful articles and links on the website and then the forum exists so that small business owners/employees can ask questions, offer helpful information, and communicate new ideas surrounding technology in the business place. I think this is great and innovative and really helps out many small business owners on tight budgets. Still, I was wondering if anyone could tell me why his or her business or the business for which he or she works decides not to outsource technical support. Did any of you use any remote and/or in-house IT support services at some point in time but found the service lackluster? Can anyone write me his or her opinion on outsourcing technical support in the small business world? I’d really appreciate it. Thanks!