We are just getting started with IS and are already having second thoughts. Saturday morning IIS crashed and with no way to restart it ourselves through RDP we are sitting dead in the water. Our "high priority" ticket is sitting untouched on the support page along with another one that has been there since noon Friday. It is really hard to believe that their tech support doesn't have someone there for situations like this around the clock, 24/7. This upcoming Monday being a holiday, I'm guessing we're out of luck til Tuesday, which in my mind is totally unacceptable.