Matt@Volusion - I think it is time for you to go to your managers with the complaints that are being posted here and work on a solution. Legal rhetoric is not going to keep the current customer happy. Do you realize how many potential customers (and existing ones) you lose when someone complains about your service? Particularly when it is not just one, but multiple people complaining?

I stopped posting on your forum when you changed formats - but I remember it as being a very nurturing and supportive place. Concerns and complaints were addressed and all the members helped each other. That is what you need to get back to. Don't ban people who complain - help them and show the other members that you are trying to work things out. Sometimes it's not the results that matter, so much as your attempt to obtain them.