Hello... My website is not my main job. I have a full time job during the day and then process orders at night. I send them to my drop shipper. I have recently been asked by customers if there is a phone number they can contact my store.
I believe if a shopper is shopping online they are looking for the online experience and not needing to talk to anyone. Best means of communication with me is email.

What are you thoughts about a phone number for a website, for one that I would not be able to stand by a phone 24/7. Should I get virtual office store with extensions with information for the customer sort of like a FAQ and then ask them to leave their email for a response?

What the pros vs cons and your opinions?

Thank you!