Hi - I am posting in ecommerce forums so that other business owners can avoid the nightmare I have gone through with Thunderball Marketing.

I became a dealer for them Feb. 2009 and right from the beginning things just weren't right. I was expecting to receive the typical new dealer info with terms and conditions, and procedures for ordering. Not a chance. Basically it was "thanks for the $1000, and good luck figuring this out."

Every question I had was met with a very strange evasiveness or flat out rudeness. Eventually I figured out how to use their antiquated Telnet (yes I did say telnet) ordering and inventory system. They tell you when you sign up that they are implementing a new online system, but it has not happened after a year of waiting.

Today I decided to close my account with them. I requested they mail the $452 left in my account back to me. They refused to do so saying that their website states this on the front page. I looked and it certainly does not say that. You be the judge - www.tball.com

Since May, when my websiite finally went live, I have sold over $17,000 worth of their merchandise. Today when I asked them to close my account and return my $452 they became unbelievably rude saying they wouldn't deal with me, that I had returned more merchandise than I had sold. I was shocked. I have never returned even one item! In fact I have had to bend over backwards to convince customers to use the warranties to repair defective products they received from this company.

I wrote this Joe Levy guy back (I assume he owns the company, but can't be sure since I never received any real info from them) and told him I thought it was illegal for hom to refuse to give me my money back and that I would be forced to take action. Here's his response:

Go ahead

We have been in business for 35 years

We don’t need dead beat customers

Can you believe that? Avoid this company like the plague!