you are correct the company behind IS is lacking some serious support. I got caught up in the slick look of IS , but if you dig deep you will find that it is lacking some very basic functionality. I really hoped that IS would have have worked the way it was promised to.

IS does not support shipping , if you ask them they will say that the shipping module is due out in a few months. I was told that back in 2007 , its 2009 and still no shipping module .

IS shopping cart does not support MIN item purchase even the most basic carts have this function.

IS has VERY POOR import templates you cant import images or image paths. if you have a store with hundreds or even thousands of products you will have to setup each image manually WHAT A PAIN . Again even the most basic carts can imports images or image paths in bulk . im sure if you are a programmer you could maybe use a SQL script to map the images to the product ids.

I could go on and on for ever, but take it from someone who dropped hard earned money on the platform and got screwed.please dont get caught up in the slick look of the IS site , the products that IS are pushing are not ready for primetime . DONt WASTE YOUR TIME AND MONEY

want a cool looking program that actually works ?
want to invest your money with a company that its staff speaks english?
are you looking for an ERP system that can be implemented in a reasonable time frame ?
Are you looking for a very reasonably priced ERP ?


If you answered yes have a look at Darwinproductions and their Evolution ERP. they are great people to work with. Their staff speaks english and they have staff in the USA and CANADA and i think they also have staff in the UK .