Who is currently using Interprise SUite?

[mutahman]

seems that Interprise doesn't want to answer this question now...I've sent e-mails to my sales rep at I.S. and he is choosing not to respond.

Now that this "cart issue" has come to light, I can share our updated experiences.

If you read through this thread you can see that we are a Netsuite shop and were looking for a replacement to Netsuite simply because we continue to add the number of international websites we run, and Netsuite (as a cart) does not give us the most flexibility we would like to have AND cost is certainly an issue (because we run each international website through a different international company, which requires us to buy separate instances of NS and this is quite costly).

so we have been on the search for a number of years, and looked SO many different ERP/e-commerce combos. Early in 2008 we chose Interprise Suites with the ASPdotnet shopping cart. Even though I felt at the time they were not ready for prime time, I knew we had 3 more years on NS and we could get Interprise/ASPdotnet set up to run one of our international sites, and as they progressed the software, we could add more sites.

We chose to first set up out Canada website on IS/ASPdotnet and it didn't work properly (did not calculate taxes properly and there were issues with the CC gateway). After 8 months of working on the set up and issues, working with IS customer support, ASPdotnet's customer support and the gateway's customer support. we realized that we were getting nowhere, and the site that was scheduled to launch in July, then August, then Sept., then Oct.---was not ready to launch.

So I contacted the IS and ASPdotnet guys and after a month of e-mails where they (a) said they would not provide a refund (b) said there were no issues that they knew of (c) said would work to fix the problems (funny because they first said there were no problems) at no cost to me.

So a month and a half later, I have heard nothing back from them....I sent them a mail 2 days ago (copying ASPdotnet guys and IS guys) and have yet to hear back from them. In my mail I simply asked (a) for an update on the "fixes" and (b) for an update to the word on the street, whereby I'm hearing there is no more partnership between IS and ASPdotnet.

So, obviously, I'm not at all happy with the fact that the software doesn't work (which I expected), but I am extremely dissatisfied with the fact that after 8 months we could not get a basic website to properly process orders and most dissatisfied that the companies have chosen to (seemingly) stop their working partnership without ANY notice to existing customers.

Gary you may want to chime in here before it gets ugly