Hi,

I'm new to this forum and would like to get some help from some of you that have an Ecommerce online store. I've been selling online on my website for a couple of years now. I've never run into CC fraud until the last couple of months. The first one started where we shipped an item to a different address than the billing (which we've done plenty of times in the past) but then we get a charge back from our merchant and we are out of the merchandise we just shipped. Double whammy! Then, in the last couple months, we start getting all these orders where the billing and shipping address don't match so I've been weary of these orders. I'll call the number they leave, and there is no answer. I send emails and no answer. I feel something fishy here.

So my question is this. I know all ecommerce sites run into this problem, but can you all give some tips on how to at least reduce the number of these fraudulent orders? Its a pain to call and email all the people with non-matching addresses..so do you all usually do that? This is so frustrating! Sorry, had to vent. Thanks for any tips.