Mainstreet is a FL based small company that seems to have an ecommerce platform that seems to look ideal for online retailers. It is competitively priced that looks barely affordable enough for an SMB to buy it.

IT is written in .net and uses MS SQL Database. They seem to have a robust backoffice that can be wired to have a website that can have a custom look and feel.

So far so good, right? Well, that is the mousetrap. The company does not understand that software is only as good as the company's service level, which is non-existent. They have no appreciation for their customers or care if they stay or leave. Since they get paid for their license fee upfront, they have no interest in keeping you as a customer anyway. The CEO who runs the company has no ethics, very difficult to talk to. Their deployment of the software is what it comes down to. Their resources are limited and therefore they make their customers wait forever. They always want to get paid upfront for their "professional services", which is for deployment but anytime you express your dissatisfaction, they are ready to suspend your work.

Bottom line, this company needs to educate itself and clean up its act to appreciate their customers. They need a professional CEO who understands software = service and put in place a proper project management process.

Otherwise, they will go down in flames and hurt many companies in the first place.

My recommendation is to make a solid date specific product deployment plan that is associated with payment, which includes their license fee. Once you pay that you are stuck anyway. And tie in penalties if they delay. They will agree to anything until you make payment, after which they won't even hear you.

They need a good lesson and a shake up to realize their true potential.

I will be happy to provide further info if anyone needs it.