Hi, I'm trying to figure out what Small-Medium size Business Owners look for in an Order Management Solution. I recently joined a backend order management company, and am not looking to advertise in any way or sell people, but I am wanting to best service our customers and to do that would like to understand what is needed in an order management system. I also would like to know the general pains that lead to seeking out an order management system.

I am new to the industry and not all that technical and therefore any specifics would be of huge help.

Thank you a ton!