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Thread: Would you let an AI Chatbot handle your customer enquiries?

  1. #1
    Join Date
    Apr 2022
    Posts
    3

    Post Would you let an AI Chatbot handle your customer enquiries?

    I work for a company that sells custom AI Chatbots for businesses to handle customer enquiries and collect customer information 24/7. Would you let an AI Chatbot handle your customer enquiries? and if not why?

  2. #2
    Join Date
    Sep 2017
    Posts
    86
    Yes, I'd let chatbot ai handle the customer's enquiry.

  3. #3
    Join Date
    Jun 2021
    Posts
    85
    I think prefering chatbots is an effective way to increase the customer satisfaction.

  4. #4
    Join Date
    Aug 2020
    Posts
    53
    From my own experience, I know how beneficial AI-enhanced tools are. We use AI throughout a supply chain to increase efficiency and discover better, safer ways to move goods from one point to another. Actually, it helps to deliver powerful optimization capabilities.
    Last edited by Alex7788; 06-13-2022 at 04:53 AM.

  5. #5
    Join Date
    Oct 2020
    Posts
    45
    AI chatbots can be a good solution for handling certain types of customer enquiries, particularly those that are simple, repetitive, or time-sensitive. Some advantages of using AI chatbots for customer service include:

    Quick and efficient response times: AI chatbots can provide instant answers to frequently asked questions, helping to resolve customer enquiries quickly.

    24/7 availability: AI chatbots can operate around the clock, providing customers with support outside of normal business hours.

    Scalability: AI chatbots can handle large volumes of customer enquiries, making them a cost-effective solution for businesses that receive a high volume of customer interactions.

    Personalization: Advanced AI chatbots can use natural language processing and machine learning to personalize their interactions with customers, making the experience more human-like and engaging.

    However, AI chatbots are not always the best solution for handling customer enquiries. They may struggle with complex or unique enquiries that require human judgment or decision-making, and can sometimes provide incorrect or misleading information.
    eCommerce Expert at Shopify Product Customizer

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