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Thread: Would you let an AI Chatbot handle your customer enquiries?

  1. #1
    Join Date
    Apr 2022
    Posts
    3

    Post Would you let an AI Chatbot handle your customer enquiries?

    I work for a company that sells custom AI Chatbots for businesses to handle customer enquiries and collect customer information 24/7. Would you let an AI Chatbot handle your customer enquiries? and if not why?

  2. #2
    Join Date
    Sep 2017
    Posts
    85
    Yes, I'd let chatbot ai handle the customer's enquiry.

  3. #3
    Join Date
    Aug 2020
    Posts
    37
    I also think that using conversational ai is a good idea. I know that a lot of businesses prefer chatbots, but these two options differ greatly. Chatbots fulfill the function of automated customer interaction with the help of pre-defined conversational flow, rule-based commands, and keywords. Conversational ai is an advanced technology backed by natural language processing and machine learning algorithms. I personally find conversational ai to be better as unlike chatbots, they can intelligently interpret what customers want and provide a level-up response.
    Last edited by Alex7788; 05-03-2022 at 05:47 AM.

  4. #4
    Join Date
    Jun 2021
    Posts
    58
    I think prefering chatbots is an effective way to increase the customer satisfaction.

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