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Thread: Call abandonment

  1. #1
    Join Date
    Apr 2022

    Post Call abandonment

    Have many of you been experiencing call abandonment and what methods do you use to deal with this if you don't have the manpower to simply answer all the calls or messages

  2. #2
    Join Date
    Oct 2020
    Implementing an interactive voice response (IVR) system can help reduce the number of calls that need to be handled by a human agent. IVR systems allow customers to navigate through a menu and find the information they need without having to speak to an agent.

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