I want to send support ticket updates to my customers via SMS. I am already using CRM Freshdesk and for SMS communication i am willing to use Twilio SMS. Now, in order to enable SMS communication, i ve to integrate via custom development or App.

For App, I found Twilio Plus which Serves the purpose and i also have the pricing concerns which is $3 per agent! what do you suggest regarding this App? Should i opt for it or look for alternatives?