Hi all!

I would like to see if i can get any opinions about Conversational E-Commerce. That's e-commerce via Chat. It doesn't matter whether it's via Messenger, Messages, What'sapp, Line, WeChat, Whatever you may use!

I know some customers prefer to shop without talking to the seller, but i know some do.
Instead of just offering advice and pointing towards a product in the shop, I was thinking of doing the whole process via chat ie. The Customer contacts me on chat with the product in mind, can ask questions about it, if he wants to buy: I start the sale on chat and send an invoice via chat with a customized payment link (every payment can be done from that page)

What are some things to look out for? Especially in the operations and invoicing factors?

Has anybody ever thought about or tried this? Did it work?