Icode is disapointing this user.
Icode has the makings of a good product but they have no clue how to deal with their customers. We have been on Everest/Accware for 4 years hoping and praying for improvements in their customer service. Instead they wanted $5,000 plus for unlimited support and maintenance on 10 seats per year. I am an expereinced user and don't need that sort of hand holding.
Now they have a new program, denying their users access to their forum, prior support tickets and bug/enhancement requests unless they are on maintenance. Maintenance now costs more and only includes a small discount off of the per incident fee that goes for $300+ per incident on top of the maintenance charges.
My efforts to negotiate with them have been not fruitful.
So basically unless I pony up $5k per year I am hung out to dry along with several other icode users I suspect. I will be looking for another package soon I suppose unless they change their tune.
Pretty revealing that icode had the forthought to register icod****s.com before any of their disgruntled users got to it.
Netsuite Success Story - We are a small business too
By the way, folks.
Here is a powerful demonstration of the power of Netsuite. Skyytek was just named one of the top 15 accounting VARs in the world by Accounting Technology.
See story here(http://www.skyytek.com/s.nl/sc.7/SS....ry.80/id.13/.f)
A really interesting aspect of the story is how small Skyytek is and how rapidly our sales have grown compared to the other top 20 VARs. NetSuite allows Skyytek to punch WAY above our weight, partner effectively and grow very rapidly.
As a direct result of this, we are offering special pricing until the end of May to celebrate. Contact me for details.
So if you are thinking about moving to Netsuite, Netsuite Small Business or NetCRM, now would be a good time.
Mark Walker
Skyytek Canada
mwalker@skyytek.com