need magazine subscription management
One of the components we can't find anywhere so far is an "all in one" solution that will also work with (or, better yet, includes) a way to manage our subscribers' subscriptions to our PRINT magazine.
Anyone know of ANY of these programs that can do that, too? We understand it isn't a common need and we'd be happy to pay for the added function to be programmed or included.
Netsuite and Everest both said, "Sure, no problem, we can engineer that" but given the things we've heard about them, we're hoping to go a different direction. Thanks!
Do Not go with NetSuite: Try SugarCRM or Salesforce.com
I've been using NetSuite CRM+ for a month now on a $70/month/one-year plan and have very few good comments to share. First and foremost, the technical support basically doesn't exist. The downloadable software used for integration with Microsoft Outlook is not compatible with Windows Vista or Microsoft Windows Mobile 5.0/6.0, which means you have to pay for an extra service to access data through your mobile phone. The representative neglected to mention this, even after explaining that it was an interregnal part of my business. The calendaring system is, for lack of a more creative term, a joke; the trial version I was given had scripting implemented that allowed extended functionality, so when I asked the sales representative if certain things could be done using NetSuite, he replied simply, “Yes, they can be done” but neglected to mention it required scripting. If you’re just looking for a simple web-to-lead CRM and calendaring functionality, I recommend the almost free SugarCRM on SiteGround hosting. Salesforce.com is a step in a better direction, but after looking into the workflow functionality, it costs more than my negotiate NetSuite package. I’ve taken the time to write this and other response to help people avoid the mistake I made by going with NetSuite from my small business. The company refused my request for a refund, so I’m stuck with them for a year. Research wisely and insist on a fully-functional trial of any CRM you’re considering.
Researching All-in-one small business solution
Hi everyone.
I'm new to the forums, but I found this great post while searching the internet. A lot of the posts regarding Everest were from last year, or even a little more dated, so I'm wondering about more recent experiences.
After a little research, I've been looking at Everest, Interprise, Golden Accounting System & ManageMore.
I'm a small Wholesale company into our 2nd year in business. We're about 750,000 revenue this year, and forecasting 1.2mil next year. We have a small manufacturing side to the business where we hand-make all our POS displays. Most of our inventory is bought from one supplier overseas.
Right now we're using Quickbooks, but very unhappy with the very basic options it offers and we're looking to work our way into a more CRM solution for our business to take advantage of marketing opportunities.
Most important issues I'm trying to address within my business are:
1. Integrating bar-code scanning to Shipping & Receiving
2. Detailed Sales Commission reports for Sales Rep Comapnies
3. Comprehensive quantity price discounts for both Purchasing and Invoicing (each/case/carton)
4. Kit/Group items without a limit on items into the kit/group (or a very high limit)
5. Extensive marketing campaigns - bulk e-mail, bulk fax, promotional opportunities that link through the entire system (incl. ROI on promo's and leads/sales generations from them)
6. Order & customer procurement tracking/documenting
7. Credit Control/Maintenience for our Net customers with easy Finance Charge & Statement implementation into the customers account
8. RMA's!!! Quickbooks does nothing for RMA's! I'm looking for a great system for this.
9. Improved Backorder management.
Those are my biggest concerns for now. Other features aren't as important right now, but I don't want to ignore a potential programs scalability.
We only have 1 warehouse/shipping location.
We don't serialize/bin anything now, but we will in time.
We don't drop ship now, but we may look into it if a program makes it simple and profitable enough.
Anyway. I'm looking for a little guidance on the programs I listed, or possibly some alternatives. I don't want to attack a fly with a machine gun and go for something way beyond my needs at the moment, but I don't want to buy something I'm going to outgrow in a year or two either. Perhaps a good middleground that can last me 5+ years.
Thanks,
Matthew Birchler
Switchables
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