Have many of you been experiencing call abandonment and what methods do you use to deal with this if you don't have the manpower to simply answer all the calls or messages
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Have many of you been experiencing call abandonment and what methods do you use to deal with this if you don't have the manpower to simply answer all the calls or messages
Implementing an interactive voice response (IVR) system can help reduce the number of calls that need to be handled by a human agent. IVR systems allow customers to navigate through a menu and find the information they need without having to speak to an agent.