Please Help! Payment Processor giving me problems
I am working with a payment processing company to process my clients’ payments online. This company, in all of my history working with payment processing companies, has by far the worst customer service I have ever encountered. I have only received one, and I mean one, report in the last six months! I need an exact break down of where my money is going! Oh and forget fraud tools or charge back reporting capability, I don’t even think they know what that is! Please help I need a new provider!
Processor dissatisfaction
Sorry to hear of your problems. We happen to be Agents in the processing business, but before I even begin to access your problems, I'd like to have a little more info from you. The reason is, in my many years in the business, I have found that unrealistic expectations are as common a cause of dissatisfaction as are processor customer services. So lets not make the mistake of having you change processors only to encounter the same issues as with the previous processor,
For starters:
Who is your current processor?
Where is your business physically located?
To what geographical areas do you market?
Are you internet? MOTO? Combo?
What is your volume and average ticket amount
What exactly is your product or service?
Paid up front? Advance deposit? Subscription? Fulfillment house? Details please,
And finally, do you have your own representative with your processor? Or do you just deal with whomever answers on the phone bank?
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