Does anyone have any hard core data or published reports on the ROI (return on investment) and TCO (total cost of ownership) of an multi-channel ecommerce suite from single vendor v/s integrated point solutions from multiple vendors?
I am referring to the following business functions:
- Ecommerce Storefront
- Content Management
- Marketing
- Merchandising
- Order Management
- Inventory Management
- Fulfillment
- Contact Center and CRM