Can you tell us how it's going? CRM, Inventory, Ecommerce, is it delivering?
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Can you tell us how it's going? CRM, Inventory, Ecommerce, is it delivering?
I am surprised that you have not received any response to your question, as I find it very valid. We have been keeping an eye on Interprise Suite and Vision Core, and it's been a real pain to find any customers (for either company) that are successfully using either product. We have asked both companies and have been told by both "the product is new and we have customers going live over the next couple of weeks". Having read the forums at Interprise, it's obvious that their latest version SP3 with hotfix2, they have fixed many issues YET there still are MANY issues (around e-mail, phone/fax formatting, A/R balances showing up as different (incorrect) amounts on A/R reports, issues with "drop ship" sales orders, and quite a few others). With regards to Vision core, they don't have forums or (seemingly) as many early adopters so it's tough (actually it's impossible) to find details on issues the early adopters are having.
Today we did a second demo of Interprise and it was much better then the first demo.....but I still don't feel all that "safe" migrating our business over just yet.
I wish we could get feedback from live Interprise customers (and Vision Core customers for that matter).
I used it in beta and it was really buggy. Not ready for primetime action IMO. Any new product like that will have its issues. Maybe in a while it will be all right, but just to many bugs for a real ecommerce site.Quote:
Originally Posted by mutahman
DavidM1, is it possible that you provide some more detail, such as what version of IS were you running, and what types of bugs were you running into? Also, were the bugs on the e-commerce side OR on the back end side that integrates with the cart?
thanks
Mutah
The problems I had were on the front-end side. I had a few SQL errors and just some unexpected results. Like one time I added to cart and the item never appeared in the cart!!! yikes, not good if you want to sell something ;-)
so it sounds like the issues you were having were more with the ASPdotnet software (which is the cart that integrates with IS)...this is something I have not heard many people (actually none that I can recall) have issues with the cart...
Interesting. Thanks for the heads up
when i said SQL i do mean MySQL errorsQuote:
Originally Posted by mutahman
I'm in the process of implementing but it's a slow road for me. I think the developers are still so new they can't answer your questions without first going to IS tech support themselves. It's come a very long way since 2006 and the main issues I have right now are trying to learn how to do things in Interprise, or adapt/change our procedure so we do things right. At the moment I've got customers and inventory imported and I've been testing how we price and cost items and doing drop ships. Still have a ways to go though. Here's some info about my business. A small book mail order business coming from msaccess ordering app, and quickbooks only for accounts receivable... paper accounting. So this is a huge step in every way for us. Oh yeah, let me add that they still don't have a shipping module/plugin. The last demonstration they had showed promise but it was still lacking. I heard that it is almost ready for beta so I am hoping to see something this or next month.
I thought I would throw a couple of names and links in here. First here is a link to the forum at AspDotNetStorefront where a live customer (that is taking, processing and fulfilling around 1,000 orders a day) talks about their experience - http://forums.aspdotnetstorefront.co...ad.php?t=12521
The most recognizable name on Interprise Suite is Alienware Australia; however they do not use the web module. Below is a list of a few websites running AspDotNetStorefront for Interprise Suite…
www.karenrobertsoncollection.com/default.aspx
www.tabeez.com/
www.compnation.com/ (1.5 million inventory items)
www.littleamigos.co.uk/default.aspx
store.nurturedpets.com/
www.dcrecordings.com/
www.rainy-city.com
www.capridesigns.com/
www.potomacpaddlesports.com/
www.fibres.cz/default.aspx
www.blindswarehouse.com.au/
www.squashgear.com.au/
www.petmeds.co.uk/
www.avidaebela.com/
www.tqhobbies.com/TQHobbies/
www.rosiehippo.com/
www.hoboonline.com
www.shop.visiblenoise.com/default.aspx
emobilescan.pl/
www.greeniemeanie.com/
www.blackfootdirect.com/default.aspx
shop.cleanerairsolutions.co.uk/default.aspx
www.tasteindulgence.com/
www.ukswimstore.com/default.aspx
www.frenchclick.co.uk/default.aspx
store.carbonberry.com/default.aspx
www.shop.visiblenoise.com/default.aspx
www.protectlife.com/default.aspx
www.yourphototo.com/default.aspx
www.aemetal.com.au/Webstore/default.aspx
www.snapfuzz.com/
www.hdiartography.com/fpf/default.aspx
www.sparesgiant.com/default.aspx
www.thefineliving.com/default.aspx
www.saveonlighting.com/default.aspx
www.ultimatebikes.com/default.aspx
www.shopbio3.com/default.aspx
www.productionshop.com.au/default.aspx
www.orgonosilica.com/default.aspx
www.anvilbrand.com/default.aspx
shop.cleanerairsolutions.co.uk
www.labecx.com/default.aspx
Robbie – for customizations you may want to check with http://www.vortx.com/, http://www.interprisesuiteplugins.com/ or http://www.interprisesuiteplugins.co.uk/. Also the shipping module will be part of IS 2009. We wanted to have a few local companies use it for a while before making it part of the program. We will preview the latest version of that at the Annual Conference in Las Vegas Sep 15-19 and you do not need to be a customer to attend.
For those who are thinking of purchasing Visioncore – here is the link to Adept Accounting which is very similar (it was co-authored by Comtech Solutions) and free. http://www.download.com/Adept-Accoun...-10561207.html
Sincerely,
Gary, I tried to check out the sites you linked to above. I could not find any that actually worked, although I only tried the first 10 or 12. All of them were extremely slow and had java or sql errors that prevented one from checking out with a product. The cart system seems extremely antiquated and clunky, especially compared to modern e-commerce systems. If these are the sites you offer as an example is it fair to conclude that the system is still not functional at this point? Do you know when it might be? I have heard some people have been trying to get Interprise Suite working since 2006 and still no luck. What is your take on this situation? Are there sites that actually work out there somewhere? If so could you please post some links here?
Hi, I know the petmeds site works as we used the site during our testing process. We have just built www.purelygps.co.uk. Cart functionality is basic, but you can buy the source code and use it as a platform to build on. I agree the speed is an issue. We think its to do with the heavy use of javascript and the way the system uses xml packages. ie Its not all true Dot.Net. But it was cheap and it was quicker than starting from scratch. As to Interprise were thoroughly impressed so far.
Mark
Mark 74 - Great looking website!!! You will be happy to know that AspDotNetStorefront will have the SP5 version of the cart out in the next couple of weeks which has a lot of performance improvements.
WebDesigner - I just checked the sites listed above and they are all working with the exception of Razorzone. For razorzone we do not handle their home page – only their shop section so this is not an Interprise Issue. (Edit - It looks like they did move their homepage to Interprise now).
Interprise was not released wide until the end of 2007. In 2006 we held off the release for another year as we converted our plug-in architecture into a true application platform. This has allowed companies like http://www.pluginsforinterprisesuite.com/ and http://www.interprisesuiteplugins.com/ to create some very integrated plug-ins. In Late April we were acquired by the Taylor Corporation (14,000 employees) and have grown substantially since then.
At our conference last month I learned of a few more very cool websites running IS…
http://www.personalcanvasart.com/
http://www.storkie.com/ (checkout the integrated personalization module)
http://www.3n2sports.com/
As for technology the cart is built from the ML version of AspDotNetstorefront (10,000 websites) using asp.net pages. XML packages are used in places where clients want to customize so they can upgrade to newer versions without losing their upgrades.
Thanks!!
Good day,
Can anyone else provide websites that were built using Interprise?
I'm a one man company that had $180k in sales last year and would like to take the next step in growing the company. I currently sell all our items on eBay, but wold like to create our own presence in the web. How I would like to separate us from the competition is to create a professional website (something the competition is lacking) that will project a professional image.
We also use Quickbooks at this time and do not like it at all.
I'm looking for a all-in-one system. I see that Interprise at one point offered a one person account for free? Is this still offered?
Thank you for your time,
Spaceman
You can't buy Interprise with an integrated web module anymore. Too bad really. ASPDNSF pulled the plug on it.
Mr Harrison?
seems that Interprise doesn't want to answer this question now...I've sent e-mails to my sales rep at I.S. and he is choosing not to respond.
Now that this "cart issue" has come to light, I can share our updated experiences.
If you read through this thread you can see that we are a Netsuite shop and were looking for a replacement to Netsuite simply because we continue to add the number of international websites we run, and Netsuite (as a cart) does not give us the most flexibility we would like to have AND cost is certainly an issue (because we run each international website through a different international company, which requires us to buy separate instances of NS and this is quite costly).
so we have been on the search for a number of years, and looked SO many different ERP/e-commerce combos. Early in 2008 we chose Interprise Suites with the ASPdotnet shopping cart. Even though I felt at the time they were not ready for prime time, I knew we had 3 more years on NS and we could get Interprise/ASPdotnet set up to run one of our international sites, and as they progressed the software, we could add more sites.
We chose to first set up out Canada website on IS/ASPdotnet and it didn't work properly (did not calculate taxes properly and there were issues with the CC gateway). After 8 months of working on the set up and issues, working with IS customer support, ASPdotnet's customer support and the gateway's customer support. we realized that we were getting nowhere, and the site that was scheduled to launch in July, then August, then Sept., then Oct.---was not ready to launch.
So I contacted the IS and ASPdotnet guys and after a month of e-mails where they (a) said they would not provide a refund (b) said there were no issues that they knew of (c) said would work to fix the problems (funny because they first said there were no problems) at no cost to me.
So a month and a half later, I have heard nothing back from them....I sent them a mail 2 days ago (copying ASPdotnet guys and IS guys) and have yet to hear back from them. In my mail I simply asked (a) for an update on the "fixes" and (b) for an update to the word on the street, whereby I'm hearing there is no more partnership between IS and ASPdotnet.
So, obviously, I'm not at all happy with the fact that the software doesn't work (which I expected), but I am extremely dissatisfied with the fact that after 8 months we could not get a basic website to properly process orders and most dissatisfied that the companies have chosen to (seemingly) stop their working partnership without ANY notice to existing customers.
Gary you may want to chime in here before it gets ugly
I can certainly see why it would appear that the eCommerce module by AspDotNetStorefront for Interprise Suite is no longer available as aspdnsf took it off of their website. However, nothing can be further from the truth.
Inteprise Solutions recently announced that they have purchased ownership of the source code from aspdnsf and has now taken over developent and support. They have also changed the name if the eCommerce module to Interprise Suite eCommerce (ISE).
Hopefuly that answers some of the concerns that are out there.
John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/
Sounds like a fork in the aspdnsf development. Any word if the SF people will continue to send updated source to IS for including new features or is it going to be up to IS to keep up with them or add them on their own etc.
We are resellers for Interprise Suite and have few clients who have gone live and using the integrated software, I don't like to pitch their names here and they get called at, if you are interested send a private message or visit our website to get more information on who is using IS.
Regarding Aspdotnet storefront, yes they did have a hiccup with licensing and support issues, but I guess that's all taken care of now and IS has its own ecommerce module which makes it even easier for them to integrate more features ... Do read my blog about Inteprise here http://InterpriseSuite.blogspot.com for more updates on IS and its new version ..
Any more questions do feel free to ask we are here to help ...
From what I understand, Robbie, Interprise Solutions has taken over the module completely and will be soley responsable for new features, etc.
John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/
Does any one know of a better Interprise forum other than the connectedbusiness one? It is a waste if time and also fully moderated. Sometimes it takes up to a week for my post to show up. (if at all)
Now that the IS section of the ASPDNSF forum has been wiped there is little to no information available to users. (it was a loss of the only decent resource available)
David
In my 3+ years of being on this forum I've never called out any company, but Interprise Suites---you guys are always "on the sell" and as someone who has purchased your software (more then a year ago) and someone who has been waiting for fixes (from Interprise employees) for 4 months, I'm personally sick and tired of all the **** you spew. The software is not ready for prime time, you love to broadcast headlines that you can spin positively, and then when users (like me) ask questions we're always told "it's coming"....then it doesn't come and the software falls well short of what is advertised. I'm so sick and tired of you guys that I'm now happy to broadcast to everyone how disgusted I am with you.
If you guys were straight you wouldn't have to deal with disgruntled customers like myself, but instead you practice business in a dodgy way and now you are going to get burned.
We actually have many happy customers who would dispute your claim that Interprise Suite and Interprise Suite eCommerce are "not ready for prime time", as they are using these applications to effectively manage and grow their businesses.Quote:
Originally Posted by mutahman
I am sorry that the same does not appear to be true for you and your organization, but as I do not know the details of your situation I cannot comment further other than to invite you to contact me so that I may learn whether/how we can enable you to have a positive experience using our solutions.
Feel free to either ring or email me at your convenience.
(Note: poster's contact info removed. Please use the PM function. The Old Sarge)
i downloaded the single user demo and installed it.
there were a few problems but nothing that made me too worried.
i like it in my test overall but i'm yet to use it as a store front. i do plan on purchasing it and deploying it for a wholesale customer i have.
I'm still researching and not leaving any stone unturned. what does worry me is i cannot find too many forums and people (not selling the product) talking about it... i don't want marketing, i want sys admins and end users to tell me what they don't like about it, I've already heard about all the awesome features, now tell me what sucks. It lets me know what to honestly expect, i know what sucks about quickbooks but i still use it and recommend it, same goes with great plains....but if i can get a good feel about IS i may stop recommending GP and tell people to use IS. the best way to learn is the hard way, but homework is as important.
Hi drek.Quote:
Originally Posted by drek
Feel free to give me a shout if you would like to be put in touch with one of our existing reseller partners. My guess is that they would be best positioned to tell you the good, the bad and the ugly they have seen regarding Inteprise Suite in a variety of industries and customer organizations.
i did, but i'd rather hear end users/sysadmins dealing with the issues first hand, and avoid the marketing/sales pitches... i feel that way about all software vendors.Quote:
Originally Posted by RobK
drek.......you want to see how bad Interprise is with regards to answering customers on their own forum....check out this link
http://www.connectedbusiness.com/FOR...5/Default.aspx
it's amazing that these guys have all the time in the world to come onto this and other forums to pitch the product, BUT they don't get onto their own forum to answer the many questions customers are asking (IE when is the 2009 version of the software being released? can you guys clarify/update everyone on the ASPdotnet cart situation?)
lol, I wish I did "have all the time in the world", but unfortunately that is not true.Quote:
Originally Posted by mutahman
Regarding Interprise Suite version 2009 and Interprise Suite eCommerce version 2009, we are looking to have them released by the end of the month.
At the end of January, we signed an exclusive licensing agreement for ASPDotNetStorefront's fully integrated ecommerce solution, "ASPDotNetStorefront for Interprise Suite" (ADNSF for IS). The product will be added to the Interprise Suite product portfolio and marketed as "Interprise Suite eCommerce".
We attempted to update our authorized channel partners and ADNSF for IS customers in as comprehensive and quick manner as possible; if you are an ADNSF for IS customer or Inteprise authorized channel partner and we missed you, you have my apologies.
lol, why is it that you come in here to post your responses and not go on the forum and answer the many people who have written you a check?
you are a laugh riot
If you have unaswered questions about our solutions, whether you've "written us a check" or not, feel free to contact me at my email address (*********) or phone number (*******). If you actually are looking for answers about our software and/or services, I will be happy to facilitate your getting the appropriate answers.Quote:
Originally Posted by mutahman
If, on the other hand, you are just looking to throw out unsubstantiated, vague and negative statements anonymously about your perception of Interprise Solutions and/or our products, that choice is obviously also available to you.
In either case, enjoy! ;)
a) again you have the time to come in here but not taking the time to answer questions on your own forum (and yes before I posted this, I did check the IS user forum to see if you answered any of the customers who have been waiting for answers for weeks)
b) you want me to substantiate on this forum? I'll post all the e-mails between myself Michael Anderson, Marty Marshfield, Curt Rice and Dan at ASPdotnet on how the cart does not properly compute Canadian provincial taxes and their acknowledging it
Don't try to get cute with me, go do your job and sell software (that will be fixed "next month")
a.) Actually, I did respond to outstanding questions on our own forum this morning. I would suggest you check once more on our ConnectedBusiness forum and compare the date/timestamp of my responses to posts on that site to the timestamp of your response here, as I have the feeling you will not believe this without verification.Quote:
Originally Posted by mutahman
b.) Apparently I am not doing an adequate job of communicating to you and for that I apologize and will try one last time: if you actually want an answer to outstanding questions related to Interprise Suite and/or Interprise Suite eCommerce, then contact me and I will facilitate an answer for you; if not, then that is your choice. The fact that it has taken this long for you to even mention what, at a high level, your issue is and the fact that you have repeatedly declined to contact me about a resolution to it seem to confirm what your objective is regarding posting your dissatisfaction here.
c.) I actually am donating my "off-the-clock" time to respond to you, mutahman, so you don't have to worry that I am taking time away from my job to do so.
As an Interprise Suite reseller, I go into the Interprise forums daily and it is very rare, if ever, that I find a post to be unanswered.
Have you taken Mr. Kirkey up on his offer to hear your greavances (see above post) offline so he can assist you in fixing what "doesn't work?"
John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/
You have to be joking!
all these are unanswered - have a look
http://www.connectedbusiness.com/FOR...d/Default.aspx
Deleted
I stand corrected.
Rob, I most certainly do have an issue with you guys spending so much time in here selling your software (when there are so many customers who have issues, while the software is always "being fixed next month" and while there are so many unanswered questions on the connected site) and like the way you ran onto the IS forum, posted a couple of answers (to questions that have been open from a week to 4 weeks) and then ran back in here to make it seem like I'm the liar. Don't try and bul#$$@t me/us, you guys are not actively on that forum answering questions....you ran in there because I called you out. Usually, any answers on that forum (if and when questions are answered) are from the Philippines support team.
With regards to you trying to make me seem like I'm "avoiding coming to you", here's a question for you.....why communicate with you when (a) you were not the rep that my account was given to (when John Grande left the company) (b) when Michael Anderson, who is the VP of Business Development is supposedly on the case. What is it that you can do for me that these guys are not supposedly already doing? Are you going to be able to light a fire under them so they actually either fix the cart issue OR refund my money?
With regards to not pointing out what the issue was, I have pointed out (on another Interprise thread on these forums) what my issue is. And in addition to the cart not proprely working, my issue is the fact that since November 2008, I've been sitting here like patience on a monument.....waiting, waiting, waiting for Marty, Michael or Curt to either (a) fix the issue or (b) give me my money back. Dan at ASPdotnet did the right thing, admitted there was an issue and refunded me in full. Interprise, instead, chooses to tell me they will fix it, then does not answer my mails----does not answer my voice mails--then when they finally do (this past Friday) they send me a letter stating something different then what we last discussed on the phone. This game is juvenile and bad business. Again, I can easily prove this by posting all the e-mail correspondence I've had with these gentlemen.
For 2 years I did my due diligence on the offerings out there, posted on this forum, spoke with many other business owners, tested many other products and after talking with John Grande and the I.S. team in the Phillipines was assured that the cart was ready to work properly in Canada.....and it was not (and still is not).
I am telling others about my experience with Interprise. Interprise has proven to me on MANY occasions that your business approach is simply not based on honesty. You, Rob, are simply doing your job, and selling the company line. Doesn't mean that you as a person are dishonest-I don't know you from a hole in the wall, and have had no interaction with you.
But I can state with 100% certainty and ability to back up what I am saying, that my experience with Interprise has been simply horrible.
And I have to point out that I believe the above quick exchange between Dime Soft John and David UK is another great example of what I'm talking about here. John used to be an Interprise employee, the guy that prior to my purchase I asked about the cart being ready for Canada (and told me "yes we have many e-commerce customers in Canada using the cart"), and is always ready to pitch the positive spin. He quickly comes in here to say "hey I'm on the site all the time and posts are "very rarely" unanswered....and then when called out gives a simple "oops" type of reply.
The connected website ALWAYS has TONS of unanswered customer questions...take a look a the link David-UK posted....look at the dates on some of these questions. It's a joke.
This is the game you guys play and customers are now starting to call you guys out on it.
I have been reading this forum for a few years and now it times for me to give my personal experience with IS.
I have been in the implementation stages for over 1 year. I can say that IS as a company is run very badly, they continue to blow smoke but never ever deliver on promises that they give. I have paid thousands of dollars for Ebusiness version of their software suite and also design services. I have been waiting for their "PackN Ship" system which was supposed to be released in 2007; here we are in 2009 and no Pack N Ship. These guys are using us beta testers for the product. I have asked many times for a full refund and my emails go unanswered. You will never ever ever ever get a straight answer on anything from these guys. I have met Gary Harrison and John Grande in person at an IS Sponsored event, I can tell you that there were a lot of unhappy people in the crowd. While at the event people were asking questions directly to Gary and John which were not answered or completely avoided. Luckily for my I have been using Order Manager by Stone Edge without any issues throughout the IS implementation stages. I recommend any small business looking to go with IS to be very careful of promises that will be made to get you aboard. Plain and simple these guys lied to me and took my money when asked for a refund they simply choose to not return emails.
Stone Edge is the best bet for the money , I just wish Stone Edge looked a little cooler, their product is rock solid and has never let us down , if we do have issues their support is great and they answer their phones and have walked us through the setup.
I don’t see how IS can stay in business much longer with the amount of pissed off customers that they have.
I know that Gary and John read these forums so I hope that they learn something from their customers airing their dirt laundry here. Gary you should really resign before you completely run IS down the toilet, John Grande stop lying to people.
Dave, just because you had a bad experience with my former employer, do not for a moment presume to think that you know a thing about me, personally. I challenge you to provide one example where I lied to you or anyone else.
As far as why IS continues to stay in business, as I am no longer part of that organization, I couldn't answer that officially, but I can tell you that there are MANY companies that are running Interprise Suite successfully.
John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/
Prowire please send me a PM. Myself and 3 others who have purchased Interprise and are tired of the lies (and have software that does not work) are organizing a class action lawsuit.