Hello,
I would like to hear from anyone who has any knowledge of or experience wtih MainStreet Commerce or Industry Connections - particularly their ecommerce solutions.
Thank you!
AJ
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Hello,
I would like to hear from anyone who has any knowledge of or experience wtih MainStreet Commerce or Industry Connections - particularly their ecommerce solutions.
Thank you!
AJ
Were currently in the process of setting up mainstreet, but are being held back by them so bad we are regretting the fact that we chose mainstreet as our ecommerce system. The actual system seems like it could work good, but apparently is not backed up by them. It provides no instruction manual what so ever, only an api. I wish we would have went with a larger ecommerce company.
I's been about ten months, I wonder if the original poster decided to go with the company
Hopefully not, mainstreet commerce is getting worse and worse.
We've been using Mainstreet for about 15 months on our site www.allmusicmethods.com and have been happy with the technology and support. Feel free to PM me if you have any specific questions.
My subject line pretty much describes what my recommendation is about Mainstreet Commerce. They have absolutely no ethics. They first make you sign a contract after sounding very sweet. The CEO handles pretty much everything but he makes is sound like a company with many departments.
He requests that he cannot do anything until their license is paid for, which is worthless as they have to do the work since noone knows about their system. That is where the agony starts. They have no understanding of what customer service is. They take ages to start your work and then ages to finish. They give no accurate budgets, never stick to the budgets they quote and stop working if you don't pay. The whole relationship turns into a blackmail situation. "Pay or we don't do the work", which they take ages to do in the first place.
They product looks good on the outside but has a lot of holes, which they should fix but they don't because they don't care about service.
All the CEO wants is to take your $15K for the license and then another $15-20K for what they call "Professional Services" to deploy the system, which never comes thru. It is a shame, they seem to have a good product and talented programmers but very badly managed company and a terrible CEO.
AVOID AT ALL COSTS.
We will probably end up suing this company with damages.
If you want to pay thousands of dollars to receive no service, go with them.
The worst service level ever we came across in technology field. They run their business with voicemail and one way phone calls where they make the call as they are never available to receive a call. They also never put anything in writing via email to avoid creating evidence.
This must be an operation by someone who has a day job.
We regret ever having to go with them.
So beware...
MainStreet Commerce has recently announced that BusinessFlow is available for $950 a month - with no up front license fee, no per user fees, and you get all of the software. You can also cancel if you have an issue. Services are optional and you can have your own developer work the project.
Customers say that customer service/tech support is rapidly improving.
There are absolutely legitimate concerns and a heavy dose of truth in the delays as professional services has been very busy. When someone wants MainStreet to do project work for the company, they have had to wait for a slotting which has been sometimes 4 or 5 weeks out. Acknowledging is hopefully a strong indication that there is a sincere desire to improve.
During the past few months, the company has been working hard to correct and improve this and make more resources and documentation available. This has involved implementing a support portal, providing 2 hour "hot topic" conference call sessions, and beefing up support for third party developers who can do implementations of BusinessFlow.
There most definitely is an appreciation for customers. Hopefully, the blend of strong software along with improved project management process, and just generally trying to reach out in every way to provide assistance will benefit everyone.
CSR - I get the impression that you only joined this forum in order to promote Mainstreet Commerce. You do not address any of the concerns that people have had, you are only reposting the same canned response.
Do a search and look at all CSR's replies to all posts. They are all the same.
Quote:
Originally Posted by gizmo6037
Is there an echo in here ? :p http://forums.smallbusinesscomputing...7624#post17624
where did they announce that its available for that price?
I am amazed to see the lies posted by this so called poster "CSR" who is clearly a Mainstreet person. Knowing their size, it is probably Mike Sandler. The language does sound like his.
Yes they did launch a what they call "Support Site" It is a generic support portal with no useful contents what-so-ever. However they conveniently placed a check box if you ever submit a support request to find out if you want an estimate for your request. This is on top of the support contract they charge you for.
This is a company that is looking to get as much money out of its customers as it is possible. Their software is full of bugs. Their professional services is anything but professional. They never put anything in writing when you email them with a question. If you are lucky, Mike Sandler may call back.
Incidentally if you ever submit a support request, they quote their turn around time is 2 days (if you are lucky). Some support.....
They need a heavy collective lawsuit by a number of their customers. This is a company with no accountability.
Anybody interested?
A note from MainStreet CEO Michael Sandler. At MainStreet, we are quite proud of our software package and our dedication to professional services and support. As posted above, we have a user that is upset. Despite the comments posted, we have reached out to this user and still sincerely welcome the opportunity to help this user within the constraints of the project resources and budget.
More broadly, we are always seeking to improve and our participation in this forum provides the opportunity to acknowledge issues (such as we did in a previous posting included below for reference), provide insight, and get feedback. As our user community benefits, so do we.
[Previous posting (for reference): There are absolutely legitimate concerns and a heavy dose of truth in the delays as professional services has been very busy. When someone wants MainStreet to do project work for the company, they have had to wait for a slotting which has been sometimes 4 or 5 weeks out. Acknowledging is hopefully a strong indication that there is a
sincere desire to improve. During the past few months, the company has been working hard to correct and improve this and make more resources and documentation available. This has involved implementing a support portal, providing 2 hour "hot topic" conference call sessions, and beefing up support for third party developers who can do implementations of BusinessFlow.]
To give insight into the pricing change...we eliminated the up-front license fee for hosted deployments so that companies feel comfortable trialing BusinessFlow. It is $950/month subscription with no per user and no per module fees. Users may cancel their subscription if they wish. While this is a sign of our confidence in our software, it also acknowledges that
because BusinessFlow is complex, it may require trial for a company to thoroughly evaluate how they will operate on the system and determine their use of the SDK to customize BusinessFlow for their company. Although BusinessFlow is standards based, there is most definitely a learning curve for a developer using the SDK and companies need to accurately scope their
deployment. When a subscription starts, professional services are not included in the $950 as some companies do not require any assistance and therefore do not need to pay for assistance. So, we have not bundled it.
On deployments...we have been investing very heavily in the usability of the SDK to support third party developers. This is critical to our ability to scale and is consistent with the core values of the package - open and flexible. We are also working on our project management process whereby we require more definitive specifications if MainStreet engineers are to be used for a
project. Because the software is flexible, in times past, we have used that flexibility to craft solutions for clients through our professionals services without having a detailed specification. While we would like to continue that creativity in our engineering, driving more clarity into solution specification will be good for the client and good for MainStreet to define success and reach it.
These changes and genuine efforts are part of our investment and commitment to the continued success of BusinessFlow and the BusinessFlow community.
Best Regards,
Michael Sandler
CEO
MainStreet Commerce
800-595-6246 Ext 85
[email protected]
*snip*
I am not sure if this is the right place to post this message. We have been working on Mainstreet SDK customizing websites. Let us know if anyone needs any help getting customizations done.
Thanks,
SMKT
We have been working with Mainstreet Commerce SDK and have been customizing it for different customers. Let us know if you need any information regarding Mainstreet and customizing websites using Mainstreet SDK. We would be happy to provide you any information we can.
Thanks,
Anyone have further information about challenges/success stories with mainstreet?
of the customers that have had challenges, are these companies primarily small companies with limited IT resources? or are they larger entities with IT resources in-house?
If you want to see successfull eCommerce sites visit: www.jomadeals.com, www.jomashop.com, www.blossombucket.com, www.prosource.net
These businesses are all thriving and are using MainStreet BusinessFlow with Seifert's ungoing support we've effectively blazed new trails to meet whatever unique need the client/business may have. http://www.seifert.com/it_mainstreet.html
The beginning make you sign a contract after sounding very fresh. The CEO handles reasonably much everything but he makes is sound like a company with many sections.
I would like to hear from anyone who has any knowledge of or go through wtih MainStreet Commerce or Industry Connections in particular their ecommerce solutions.
The actual system seems like it could work beneficial, but apparently is not backed up by them. It just are being held back by them so bad we are repenting the fact that we chose mainstreet as our ecommerce system.