CLICKINCOME, a mixed review ...
For any interested,
This is my first post to this Forum, so you can ignore my comments if you wish. However, everybody has to start someplace, and I'd like to contribute some interesting information that I have uncovered about Clickincome, Inc. (some directly from the Utah BBB - Better Business Bureau), and share my developing story. I am interested in helping everyone out there who is evaluating Clickincome, and trying to sift through the good and the bad, to make an informed decision. By the end of my post, I will tell you where I stand. Not to make you wait, it's mostly con (I was an associate, but am trying to cancel), but somehow pro (I have uncovered some new information, not all bad, and may possible re-activate my membership .. not sure yet.)
First of all, who am I, and what is my relationship to Clickincome? What I'm not ... not a Clickincome employee, not a Utah resident or associated with anyone personally from Clickincome. What am I? A new Clickincome associate, trying to cancel based on negative information that I read after having signed up, and now re-evaluating as I read and learn more ...
I am a middle-aged college prof who is interested, with my wife, in earning some money through eBay and online sales, during our free time. We already have an eBay business, and have attended Power Seller status for periods (usually during the summers when I have more time) at least twice. We have "been around the block," so to speak, with many home-based income opportunities in the past, have spent much money and achieved little gain (with some exceptions), and had just about sworn off from any such future endeavor, and certainly from any multi-level options. We also are very interested in helping others to honestly evaluate any opportunities with which we have acquaintance because we know how much valuable time and hard-earned money go into such decisions. If we can help anyone else to make an informed decision, whatever time we spend is worth it!
Back to our story and what we learned. As many are, we were interested in a legitimate way to strengthen our existing e-commerce business and perhaps start another one that my wife could run. Upon my wife's suggestion (she visited the first-day AM seminar), I went to the more advanced evening seminar the same day, and fell for the sales pitch and joined. My friend who accompanied me discouraged me from making a quick decision, but I signed up anyway and committed myself to about $3,000 and an additional monthly fee for a merchant account (about $30). I liked what Mike Symes (and others) said, and the information they presented seemed accurate based and useful based on my familiarity with eBay. It looked like a very workable program for getting started myself with web commerce, for receiving the support I needed to become successful, and for earning some income by getting others started with their "free website" program. That seemed like a very cool idea! To be honest, I was uncomfortable (ethically)with Mike's suggestion that one could lure folks away from eBay by "phishing," that is, by e-mailing them about things they were selling (even if you weren't interested in what they were selling) and asking them if they needed a free website. However, there were many other marketing options suggested that seemed completely above board. The idea that there are many legitimate businesses that do not yet have a web presence was a sound concept.
Then, the morning after the Friday night seminar, my friend put me onto this excellent Forum, and I read a bunch of negative e-mails about Clickincome, got worried about the "Three Day Cooling Off Rule" by the FTC, which allows you to cancel if purchased items or services, sold off-site (such as in hotels, etc.), are postmarked by midnight of the third business day, and wrapped up all my stuff and mailed it back through certified mail to Clickincome, making certain that I had complied with all of the fine print. That was Saturday morning, Nov. 3, 2007, and I have yet to receive my refund (which I assume will be delived through a credit posting to my credit card). Supposedly the company has 10 days to make that happen.
Then, earlier this week, so about Tuesday, Nov. 13, I receive a packet of stuff in the mail from Clickincome with my associate's bag, notebook, CD's, etc. That I am taking is a bad sign, that they are not easily going to honor my request to cancel the services I signed up for and paid for on Friday, Nov. 2. Then again, maybe it's a good sign, that they are quick in responding to new service requests, and just haven't matched up my signing up with my cancellation request. I've been busy, and have not yet called them directly. I intend to do so on Monday. However, I did do much more research tonight on the web and found out the following.
The Utah BBB (Better Business Bureau), accessible through www.utah.bbb.org, now reports 178 complaints within the last 36 months against Clickincome, 84 of which were lodged within the last 12 months. That's the bad part! Complaints were lodged in many categories, with the following breakdown:
• Advertising Issues – 4
• Contract Issues – 16
• Billing or Collection Issues – 46
• Sales Practice Issues – 41
• Delivery Issues – 5
• Service Issues – 14
• Warranty Issues – 1
• Product Issues – 6
• Refund or Exchange Issues – 45
I think this may only be 176, and I don't know what happened to the remaining 2 (to make up 178). Anyway, this seems like a large number of complaints. I also learned that Clickincome is not a BBB member, and that doing business with Clickincome is not recommended. Here are the opening sentences (after introductory material).
(From the Utah BBB, retrieved on 11-17-07, about Clickincome).
"Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaints. The company has resolved some complaints presented by the BBB, however, the company did not respond to other complaints."
That's the bad news. The good news is that, in reading through specific categories and what the company did, many of the complaints were resolved (about half), and most of the others were responded to by the company, although the consumers who complained did not respond back to the BBB, so the issues could not be resolved.
I also read a blog by a former Clickincome employee (who appeared to be very honest and even-handed), who acknowledged many complaints against the company, but claimed that based on discussions with a current manager, seemed to think that the company was doing better. He also gave much useful information about affiliated company names, those involved with Clickincome and sister companies, etc.
I have pretty much given up on clickincome, and am waiting for my refund. However, I was fairly impressed by their training notebook (that I looked over tonight - it has many, many useful tips. Certainly not worth $3,000, but since I have signed up for web hosting with other companies and not received anything at all, I was somewhat impressed), and now intend to go onto their web-building site (if it is still active), and try it out and compare it to other alternatives.
So I am giving you a mixed review, but one based on limited experience. At first, I was fairly intrigued by Clickincome's income opportunity, and by their claim to provide all available tools for the amateur e-commerce business person, but was (the morning after) and am still, troubled by all of the bad reports. After looking at the breakdown of complaints on the BBB, it looks like most of the complaints were in the areas of "sales practice" issues, or "billing" and "refund" issues (in other words, give-me-my-money-back departments). Those can be generated by people, like me, who have not given the opportunity a chance, as well as from people who have really tried the system, and are complaining based on experience.
It's all so much "hearsay" right now, so I have given you more personal details and information that I have personally uncovered, rather than just telling you what others have said. I hope that this is useful to all who may be evaluating the Clickincome opportunity, or wanting to bash it, etc.
Does anyone have direct experience in trying their system, utilizing their support system for website building and business-building, etc.? That's what I'm most interested in hearing about. I absolutely do not wish to be associated with any company that does not deliver what they promise, but I know that many people get into things and often do not give opportunities a fair shake. So here's my question.
How does Clickincome support people who are trying to upgrade their "free websites"? Are they VERY BAD, BAD, FAIR, GOOD, or EXCELLENT? My feeling is that how they fare in this department will go a long toward establishing whether or not they are a reputable company and will have a future. It looks like they are trying to resolve complaints and build for the future. But maybe they're just trying to fight fires and stay in business long enough to take more people's money for little provision of service. How do they support associates who, having built a good website and business, are now trying to earn money through sharing the opportunity with others?
Any opinions? Especially any based on experience?
The ClickIncome (CI) Scam - Avoid Like the Plague (ALTP)
My experience with Click Income (CI) came about because of my success with eBay.
The initial "ClickIncome" radio advertisement mentioned "eBay" powersellers and building your eBay business beyond your wildest expectations.
I was at the time comparing internet business systems to promote an existing successful business and to also acquire STOCK - and drop shipment for hobbies such as RC Planes/Helicopters and accessories.
Between my wife and I - we have 6 separate successful businesses dealing with Summer rentals, RV parks, B & B's, Automotive Classics, Misc Hobbies, & Home Schooling. We have always gone above and beyond with customer satisfaction and were looking to expand our potential earnings and customer outreach.
I attended a "Click Income" presentation in Juneau, AK at the Baranof Hotel in Fall 2004. Like most folks that bought with Click-Income the process and products appeared to be fool proof. I see NOW on their web site that they are mostly into Educating their Customers about online business. This is not the sales pitch I bought into - and I certainly did not further web based education.
Total cost was just over $4,000 for their ultimate package. I attempted to opt out and investigate "Click Income" and come back the next day (Same Location in Juneau) and purchase the plan. I was told - it was now or never - and that tomorrow's price would be significantly higher. Another Scam and Lie - just a high pressure sales pitch.
The name I remember was a Mike Syme - with an e-mail address of [email protected] or similar. I may have the provider name incorrect, but the general E-MAIL ID is correct. He wanted to come across as your average dumb "Joe Bubba" that accidentally stepped into a fortune and that any dummy can strike it rich with CI.
The following day ..... I was still on step about getting my businesses centralized and to set up an online secure merchant account. Initially I was told I could use any merchant account, but afterwards, I found I had only one choice - Aria Financial. Later that day I received a phone call from some Click Income accelerated online business developer. They'd simplify my life and do all the work for me for the LOW Low low extra cost of ONLY $3995.00. I remember thinking, Gee, I barely even started the process and they were looking to sell me more. This was a first Red Flag - and I asked about cancelling the entire deal. I was then advised there was more to cancelling than simply filing a rebuttal with my credit card company. However, I was assured I only needed to follow the process and I'd be for certain on the right track and a stream of wealth would appear. I then set up my 3 customer service telephonic sessions - dates and times - to Jump Start my Businesss Online - EEE HAW.
First session (about 2 weeks later) never took place with somebody named Victor. I was then called a week later (By Victor of CI) that something came up and that I could not be contacted prior to the session. Technology is an amazing thing and I advised no calls were made to any numbers I provided them. As more time went by, the more I realized I'd been scammed. Once when I called CI to reschedule my FREE sessions, I was advised they were forfeit because I never accomplish the registration with the recommended merchant account (Aria). BTW - none of the prices and cost of the items ever added up correctly. Anything they told me at the seminar were not quite inline with what actually happened.
After attempting to make the service work for more than 2 years, I cancelled the CI membership. This was a trick in itself - almost a Mother-May-I situation. I was not in control of my online business whatsoever - as I guess I was too stupid and they had the only fool-proof methodology. All said and done I bought more than $5,000 in expenses with CI and loads of frustration and run-around.
My recommendations - Stay Away from Click Income! Never buy a package service or contract without careful review NO MATTER how much advantage appears to be offered.
Old Saying and Worth Repeating: If something appears "To Good to be True, It probably is".
Don't let anyone or any company play upon your emotions, greed, or needs to get things done in a timely or urgent manner. If a company or will not allow a test drive of a system for a reasonable period of time before purchase, I'd suspect they are hiding something. Click Income has been reported to BBB.org more than 70 times and dozens of negative posts. One article was from an Anchorage man who attended a CI session shortly before I did. CI scammed dozens of folks in Anchorage, AK and a major article was printed in the Anchorage Daily News. CI is banned from Anchorage, AK.
Do your homework - Do your homework - DO YOUR HOMEWORK - or you are certainly prey for CI to impose their methods upon your companies true potential. When it comes to Click Income and the internet, there is more negative than positive.
ALTP - Avoid like the Plague. Unless you can afford to lose $4K to $10K in a relatively short amount of time.
Just FYI: Once we got the CI dilemma/plague behind us, our businesses have grown - but through more reputable and more localized advertising and partnerships.
Take Care,
Yonder Alaska
don't forget to also file a complaint with the Utah state DCP!
Hi, i'm a former employee of Clickincome (whose parent company is PangaeaGroup.com), from March 2004 through August of 2005.
JBM, that's cool that you got a refund. :) As far as I know they always have given refunds if you jump through their hoops within their time frame.
I'm guessing that you missed my earlier posts on more powerful ways to help with this?
Besides contacting the BBB like you did, i believe it is absolutely vital to ALSO file a complaint with the Utah Division of Consumer Protection.
From what I understand the government agency and the private BBB (they are not a non-profit in the traditional sense) -- the two do not work together.
In my opinion, from what i've seen here and elsewhere on the web since fall of 2005 I'm afraid that Clickincome will not completely change its ways (fix everything 100% and not just settle for fixing things 80% or 90%) unless there is fear of prosecution from state law enforcement. (And fixing your ways involves apologizing and making amends for things, even if they happened years ago. As a business you can't smooth the past over, even if you've reformed your current ways, you can't smooth the past over without making amends for things in years past.)
Here is the form:
http://consumerprotection.utah.gov/e...laintform.html
(it's an Adobe PDF file)
There is no statute of limitations (no limit on how long ago the incident happened) on filing this form.
Anyone call fill it out. If you lost your documentation that's ok, still fill it out anyways as verbal testimonies still carry weight in their investigation of them.
The BBB does not press charges after so many confirmed bad incidences.
Utah state government does if it involves deception or anything else illegal.
That's the key difference.
Let's help those that come after us, right?! As good citizens we'll receive "good karma" or "blessings" if we help warn others, therefore that's why filling out the state form is so vital.
Someone please reply after you've sent in the form to let us know what happens.
Thanks,
Roger L. Brown
Provo, Utah
http://downtownweb.com
how to report Clickincome / Auction Success Inc?
Hi, some have asked "how can I report Clickincome / Auction Success Inc?"
In my previous post, I was given incorrect information by a less experienced state employee -- why? Because the lead investigator at the Utah Division of Consumer Protection told me that you have to file the complaint with your home state! He told me that recently. He said that he regularly receives complaints from people like you and refers them to their home state's attorney general.
And yes, Auction Success Inc. is a new business name that they registered in October 2007! You may or may not see "Clickincome" in some of their newer ads.
The companies are all underneath the parent company of Pangaea Group out of Sandy, Utah. Some of the other subsidiaries (not sure of the exact legal wording) are Aria Financial and Professional Real Estate Investors Group.
So, how can you report them?
You can only report them if you suspect they might have broken law(s) in your home state.
You can go to your state's Attorney General and ask if they have any laws about "business opportunities" or "assisted marketing plans". From the little research that I've done, it seems like most states have those laws. Then compare the laws against their ads and presentations and their contracts that you signed.
For example in Texas, here's how to find those laws.
1. Go to Google and do a search for "texas statutes business commerce code".
2. Click on the first search result -- it will say "Business & Commerce Code"
3. It will take you to http://tlo2.tlc.state.tx.us/statutes/bc.toc.htm
4. Scroll down to "CHAPTER 41. BUSINESS OPPORTUNITIES".
There are several section in there such as BURDEN OF PROOF and many others that I believe pertain to Clickincome / Auction Success Inc. If you live in Texas, take the time to read it yourself.
So the above is just one state. If you live in a different state go to your state's website to find the applicable laws or again call the attorney's general office if it's not easy to find.
If you believe they have broken your state law then file a compalint with your state's attorney general.
5. LASTLY, for everybody, no matter what state you're in -- if you feel like they've been deceptive or misleading in their advertising or in their sales presentations -- then you can legally file a complaint with the Federal Trade Commission.
Do a search for "FTC Bureau Consumer Protection". Then at their website look up top and on the 2nd menubar or links button bar, click on "File a Complaint".
It will take a heck of a lot of complaints before the FTC can commit resources to investigate them.
So until then, it's a state by state thing. But don't you let that discourage you. You could be the proverbial "straw that breaks the camel's back" in turning the tide getting them to start at least a preliminary investigation.
So please do both if you feel your conscience telling you to do so.
To be fair, I always, always recommend that you work with Clickincome/Auction Success Inc (or whomever the company is first). If they then don't reconcile with you then file a complaint.
And at the same time -- i don't care what company it is -- if they've done something that you think is against state law, then don't hesitate to contact law enforcement -- that's the attorney general or consumer protection division, etc..
I honestly do believe in "innocent till proven guilty."
I also believe in not ignoring a "preponderance of evidence."
It sounds like from what you and many others have said that their contracts should be compared against your home states laws.
IF they're not following state law on what the contract that you sign needs to say -- then they are breaking state law. Please investigate your own state law to find out.
Please reply with more details -- each of you from different states.
Thanks!
Roger L. Brown
Provo, UT
801-356-1032