I'm impressed how much was improved with the most recent release, as so many people had noted the beta release was extremely buggy, but apparently the development team was paying attention to the criticisms of beta-testers.
Bob Laws -
link removed
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I'm impressed how much was improved with the most recent release, as so many people had noted the beta release was extremely buggy, but apparently the development team was paying attention to the criticisms of beta-testers.
Bob Laws -
link removed
I am surprised that you have not received any response to your question, as I find it very valid. They have been keeping an eye on Interprise Suite as well as Vision Core, as well as it's been a real pain to find any customers that are successfully applying either product.
Hi Mark,Quote:
Originally Posted by markwright789
We have an open forum over on our website that is not moderated. Its a great place to see what’s going on with interprise. As far as vision core goes, i was the original project manager for adept financials.net which was used as the basis of visioncore. Ryan So headed up the initial visioncore development team. Ryan later moved onto aspdotnetstorefront and now manages our ecommerce team. Visioncore is a great program and comtech has done a great job with it. Major negatives (compared to interprise suite) is that it does not work over the internet too well (no native web services, you need a vpn to connect to the database), was not built on a platform so has limited customizability and it was not designed from the ground up for ecommerce (no integrated cart option). Things can change often so always check to confirm the points I made. :)
We have been live with Interprise version 5.6.20 for about 3 weeks now.
There are some minor annoyances - such as when printing checks to suppliers the amount in written wording doesn't show so we have to handwrite in. A waste of time when issuing 20+ checks at a time. Have entered a "support ticket" on May 17, June 17 and again July 12 on this issue but as of today, still having to handwrite in amount.
Noticed also that the suppliers invoice number doesn't show on the remittance portion (confusion when check is for 5+ invoices).
Website is not live yet. Setting up items took a long time as 3 images for each item have to be formatted prior to uploading. We can't get the image resizer within the site to work.
Having other issues as well but the only option appears to be reading the manual. Wish there was someone I could talk to for 15 minutes and asked through support ticket but apparently not an option.
On our site, an item is set to minimum 4 pieces, yet the customer viewing can see the price and option of purchasing single pieces. Not until the customer adds item to cart does warning message come up that the minimum is 4. Items also show the term "this item is discountable" when in fact it isn't.
We had a good customer go through the new site and offer her opinions. She said it was very confusing to use.
For lack of someone in support to speak with, we will continue to read the manual and see if we can somehow figure this out.
If anyone has specific questions, let me know.
I'll post an update again in a few months.
Louie
Louie,
We are considering moving away from Able Commerce cart to either Interprise or Tradepoint 360 and wanted to see your thoughts. You mentioned that you tried Interprise several years ago, had terrible issues and then posted in another thread that you tried it again in 2011 after the changes at Interprise and thought they had really worked out the bugs and support was much better. Any update? I really like what I've seen via demos of both this and Tradepoint but I still want store owner's opinions. Thanks
2.5 months in and going well. Support has been quite helpful and answers questions in a timely manner.
Are you looking at Interprise solely for ecommerce or to run your accounting, inventory, sales orders etc?
We plan on using it for an all in one solution to replace quickbooks, able commerce, stone edge, etc. We are also looking into Tradepoint 360. Does anyone have experience with them? They seem to have a pretty good platform and a great PO system that lets you order by seasonality. Interprise only lets you order base on past "# of days", not by date range. This is not good for us as we sell seasonal items. I just can't find many Tradepoint 360 users that are talking online. No good feedback or bad.
I recently came across the Interprise Suite and Tradepoint 360 as all-in-one ecommerce suites. They are both client server based which I am not a big fan off in a world when everything is moving to the cloud.
NetSuite and GoECart 360 are SaaS solutions worth checking out if you are looking for all-in-one complete ecommerce and order management system. NetSuite is not as strong on the Ecommerce Storefront side but has the Accounting Module built-in as well while GoECart integrates with existing accounting packages.
Hi Mchowdhard,
Actually, Interprise Solutions has fully embraced the cloud with complete CRM/ERP/eCommerce/Shipping/POs solutions starting at $59/mo for the first user and $29/mo each additional user - http://www.interprisesolutions.com/pricing. You can even run interprise in a browser or ipad in our cloud offerings...
Since there was the comparison to Netsuite, I should point out that our cloud environment is a single tenanted solution running in a virtualized environment. This is much safer and gives you the option to move from the cloud to a local implementation in the future. Larry Ellison, the largest shareholder in Netsuite, calls our approach “Cloud 2.0” and comments on it in the following article - http://www.zdnet.com/blog/btl/oracle...-a-crock/51326
Flyboy,
Regarding tradepoint, I’m not surprised that you are not finding much on them. If you take a look at their community, it only listed 17 people in their community http://blogs.tradepoint360.com/suppo...um-discussions as of today. Compare this to our community of over 2,400. Their forum only has a total of 2 posts and none since March 3rd 2011. Compare this to our forum where we have over 3,800 forum posts answering questions and helping customers succeed. It should also be noted that the former president and former marketing director of tradepoint, which I understand are both still shareholders of tradepoint (I could be wrong), are actively working with (or selling) Interprise now. I’ll let you form your own conclusions.
Thanks!
Hi Gary,Quote:
Originally Posted by Gary Harrison
I don't have access to PM in the forum yet, but I wanted to contact you about registering for a 14 day trial. I'm not sure how long it takes to get a trial going, but I've been in contact with someone in sales about a trial since last Thursday. Please let me know if this is something you can help me with or direct me to someone who can help me out with a trial.
Thanks,
Ken
This is something I have not heard many people (actually none that I can recall) have issues with the cart.
you provide some more detail, such as what version of IS were you running, and what types of bugs were you running into?
Hi
My business is evaluating a couple of ERP and commerce solutions at the moment and Interprise has come up on the radar. Does anyone have any experience of their version 6.0 cloud solution yet? We operate in a mac environment and are keen to try and find a browser based solution, which appears to be what Gary Harrison is talking about in his post above.... there website is a bit thin on information on this...
We are now 8 months in, using Interprise for both b2b ecommerce and financials, inventory, purchasing, sales etc. No disrespect to the Interprise staff - but the statement we are saying here is "out of control". Due to the lack of inventory reports it is extremely difficult to see what is selling, what is not, who is buying what, or in short, we have no idea what is going on in our inventory dept. Granted we sell over 3000 items which are constantly changing, and we rely heavily on these reports.
Sales orders to invoices - when processing sales orders, Interprise will, at random and without rhyme or reason, take items that are in stock and put into backorder. So the person processing orders has to know what is in stock and what isn't for over 3000 items. Sadly most customers don't let us know that they received free merchandise. The items appear on backorder on invoice but they received the product. So the order processing person must then go to the backorder for the customer and make sure nothing has been missed. If so, a separate invoice has to be processed for the items that jumped off the order.
This happens every day however Interprise support nor we can replicate the issue. Sometimes it happens, sometimes not.
Voiding or reversing entries - can't be done. Fixing mistakes is a never ending task, as currently have to post adjusting entry. No manager over ride function.
There are a few other issues but will wait and see when version 6 comes out. Apparently these issues will be addressed in May. I can give it till May 10 and then I am throwing in the towel and changing to another system. If your company is not as heavy transaction based as we are you may be able to get away with current 5.6.22 but otherwise I would test heavily or wait for further versions to be released.
Again Interprise support has been good but hard to run a business in this "out of control" state we are currently in.
@Louise I invite you to check out GoECart 360. We are a SaaS provider for emerging brands and growing mid-size retailers.
3000 items is not a lot and daily changes are expected if you are a sizable business.
Quick Case Study:
A recent GoECart 360 merchant sells over 10,000 unique items via 15+ online marketplaces like Amazon, eBay, Buy.com etc besides its online and physical stores and wholesale, each channel requiring its own pricing and promotion strategy.
Results: Client has successfully processed over 60,000 orders over this past holiday season alone using GoECart 360 WITHOUT missing a beat - No errors whatsoever - period. GoECart has saved them $19,000.00 in transaction fees alone (savings of 79% over previous costs)
We are just getting started with IS and are already having second thoughts. Saturday morning IIS crashed and with no way to restart it ourselves through RDP we are sitting dead in the water. Our "high priority" ticket is sitting untouched on the support page along with another one that has been there since noon Friday. It is really hard to believe that their tech support doesn't have someone there for situations like this around the clock, 24/7. This upcoming Monday being a holiday, I'm guessing we're out of luck til Tuesday, which in my mind is totally unacceptable.
@dustyy Sorry to hear about your situation. That is indeed the key difference between a true SaaS solution vs. on-premise application being "hosted" either by the vendor or someone else.
A SaaS provider would probably be out of business if the system were down for 72 hrs.
If you are doing decent volume and are willing to invest in a robust mid-market solution and service, please email me.
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I have not heard many people (actually none that I can recall) have issues with the cart
I can't recommend Interprise. It's the worst experience I've had with a system in my career (and I have experience with 5 other systems in my career). I've really wanted to like it - has nice work flow, easy to use interface, simple to learn. But since our conversion last fall we have had nothing but support ticket after support ticket for fundamental issues that weren't "user ignorance". I can't print balance sheets, inventory sales reports not correct, inventory costing not correct, an upgrade to fix other issues creates new issues (for example, today I can't capture credit cards pre-authorized). I have not deployed the ecommerce portion given all these issues. My experience may be unique (per my re-seller who is amazed by the list of issues) and I hope so for other's sake.
I was looking for a new system, came across this thread and had to take the time to post.
This company IS A FRAUD. They are HORRIBLE. DO NOT BUY. DO NOT. DO NOT.
********* is one that I would recommend, and they have native english speakers in the US and others who will answer your call, email and refund your money if their services are anything less than what you expected...
IS on the other hand is full of CROOKS that BREAK PROMISES and software that DOESN'T DELIVER and is developed and managed by COMPLETELY INCOMPETENT people. I have NEVER in my life dealt with such absolutely horrible people from start to finish... oh wait, that's right, they didn't finish!!!
That was nearly $50,000 wasted... in time, licenses, software, training... not to mention the business that was lost...
If you need more info, I have videos saved of chats, GTMs, etc. as well as requests, later demands, for refunds...
RUN RUN RUN RUN RUN RUN
First I’ll be upfront and admit that the upgrade from 5.6 to 6.0 was not very smooth for the first couple of releases. Internally we had a policy not to upgrade customers from 5.6 to 6.0 until we felt that the upgrade was working for all companies reliably (this happened in our 6.0.3 / 6.0.4 releases). Unfortunately this was not followed very well and many of our clients got upgraded to 6 long before the upgrade was solid.
This week we called our customers that are on the latest release and the feedback was overwhelmingly positive. About 95% of our customers renewed their maintenance this year.
Louie – The backorder issue was resolved shortly after it was first reported - http://www.interprisesolutions.com/f...&start=36#5043. Keeping track of inventory is difficult in any system, but we made some great additions to version 6 that I think really allows you to put things back in control. First, we went with an “allocation” approach where you allocate the “in-stock” inventory to customers as you take the orders. For orders of products that are not in stock you can “reserve” the quantities from an incoming purchase order. When the purchase order arrives – the reservation is turn into a allocation and will show up on your next picking ticket printing – if you use that workflow. See the blog articles at http://www.interprisesolutions.com/c...tml?Itemid=528 and http://www.interprisesolutions.com/c...tml?Itemid=528 for more details. One area that we are working to improve is in the business intelligence and reporting to help you better make sense of your data. In version 6 we added the business intelligence dashboard http://www.interprisesolutions.com/c...tml?Itemid=528 and in version 7 we have an entirely new report writer that should make it easier to create the reports that you need. As a FYI, as reported by users on our forum, we have customers that take as many as 5,000 orders a day without problems – and we do a lot more than just ecommerce.
Dustyyy – I’m not aware of our cloud ever going down for more than a few minutes for any customer. Our support is 24/5 and we will have 24/7 support soon. We have programs that ping our cloud environment every minute and if something is down, the tech team is notified via email immediately. We have had a few customers upload customizations to the server that caused their website not to load, but that is a completely separate issue. If I had your company name I could look it up to see “what is what”. To clarify, our cloud is made of multiple servers all tied together via virtualization. Should the server you be on have a catastrophic hardware failure, you will not be down as redundancy is built into the solution. We use the very same approach that Larry Ellison (founder or oracle and largest shareholder in netsuite) believes is the right way - http://www.zdnet.com/blog/btl/oracle...-a-crock/51326. In talking with customers, I’m 100% opposed to SaaS only solutions when accounting is involved. You need to keep several years’ worth of records in the event of an audit so your effectively “locked in for life” - in a SaaS only solution as you can’t leave the program archived off in another room.
Blajer – I assume you are Jasper & Black. For some reason you were upgraded from our version 5 to version 6 BEFORE the product was released (Release Candidate 4) and the upgrade was not competed at that time. This has caused your data to be incorrect or completly missing (i.e. all your custom G/L class templates were gone). As you can attest, we continue to help you work through the problems this created by pulling our developers out of their other tasks to clean up your database.
SavvyMedias – I have no idea who your company is. We would love the opportunity to make things right for you.
A friend of mine is working in a company that they have installed Interprise Suite to end users. He told me the installation requires quality training and high end hardware. The best thing is that they can find the source transactions very easily. From what I have heard, it is great value for money.
Hi Gary;
In reference to your note to Louie above - I am not tying to slam you here but please take a second look at the link to the Interprise forum you provided regarding the issue. You will notice that the statement saying the issue was fixed was on page 7 of the topic, and approximately 3 months ago. If you go to the first page of the topic, the issue was first reported 10 months ago, or 7 months before the issue was fixed. No doubt the ecommerce is good and for a company to process 5000 single item orders a day would be possible. The problem occurred when processing orders with 50 - 75 items on the order. The staff member processing the order would have to know off the top of their head the stock status of over 2000 different inventory items. We also lost thousands of dollars of inventory that customers received but not invoiced for before we realized the issue and the 7 months inbetween struggling until the fix was done.
After using Interprise for 13 months now, both the ecommerce and the accounting side I can honestly say we are still struggling on a daily basis. Bug fixes still need to be done on a weekly basis, the latest being today, which involved an integrity issue on a bank account reconciliation.
Yes, Interprise does have it's good points, however the negative points still may be outweighing the good points.
If anyone is considering Interprise, please budget accordingly. We have spent close to $50,000 in implementation and outside support from IS resellers over the past 13 months.
The stock allocation feature noted above is not relevant or a needed feature for us. The inventory reporting will be helpful and I am guessing 7 months out till version 7. Not sure if we can hang on that long, or deep enough pockets to continue paying for resellers support.
Savvy Medias;
The company you recommend has been blocked out. I could sure use this info. Please pm me.
@Louie I feel your pain, trust me when I say that you are not the only 1 that is having issues and regret. After many years and 10’s of thousands spent we are unable to get anywhere with implementation. The support structure at Interprise is horrible and needs to be gutted and replaced with US based support, we are Americans and shouldn’t tech support be based in the good ole USA???
Choosing IS was the worst business decision I have ever made. I strongly recommend any company that is considering this platform to STAY AWAY it will only cost you time and money.Don't listen to the reps from IS when they paint a rosy picture of there product, my guess is they have more upset customers than happy customers.
@joewire - yes starting to think the worst business decision I ever made as well. Sadly, support for the version we are using runs out on July 1, 2012 as Interprise wants all users to upgrade to version 6. The users I have talked to say that 6 isn't ready yet, meaning many issues. So as we head into our prime selling season, I sit here with crossed fingers hoping that we won't have too many issues using an unsupported system that we have paid, all in, close to $100,000 since 2008.
Wish us luck that we make it.
We would like to provide an update on using Interprise Solutions or Connected Business as we have implemented, customized and supporting our clients on this platform, the biggest investment you need to do is find the right solution provider or partner to help you with ERP software or you may run into such issues always.
When it comes to E-commerce Joomla is the best.
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