Who is currently using Interprise SUite?

I am surprised that the many satisfied Interprise customers haven't posted here saying they are using and are happy with Interprise.
We purchased Interprise last July and worked for a week on transferring data, only to discover a glich in the system that made it unusable. Once the problem was fixed, we were into our busy season and didn't have the time to stop and redo. Apparently we are going to try again next month to get up and running.
After reading the negativity regarding Interprise, it will be interesting to see if all goes according to plan.
Our total investment was close to $25,000.

Have you seen this video? listen out for the last line.

Video clip from main Interprise site


Mutahman, you need to speak to the support guys that Dean Chinni is using

Another video clip

It's quite clear that my experience with Interprise, to this point, has been horrible.

With that said, today I came to an agreement with their VP of Business Development, to give them 3 months to fix my problems, and if they do not then I will get a full refund. If the fixes do get us out of the gate I will give them the appropriate kudos for making the fixes, and we'll then put one of our sites onto their system to see how it works in an live environment.

I will report back to you all in June to let you know what happens.

Thats great they they are at least willing to work with you . I really hope that you get IS up running. I would be very surprised if the refunded you any money .I asked them to refund mine and they NO. Heres the proof below The Answers from IS are in red

Quote:

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From: Joe Davitian [mailto:*******]
Sent: Tuesday, September 02, 2008 4:13 PM
To: Grande, John L (INT)
Subject: RE: Questions



1 will i be charged for the new release YES or NO this is a simple question . If you were unable to go live with a previous version as a result of a problem with a previous version or as a result of Interprise Solutions, then yes, we would be delighted to provide you with the upgrade at no charge.

2 did you get the email i sent you on Friday YES or NO another simple question No.

3 are you willing to refund my money if this cannont be completed this week YES or NO . If you need a simple answer now, the answer is no.





you have asked me for revision info that i have sent you 4 days ago .



I hope you understand that with these challenging economic times myself as a small business owner simply do not have the extra cash like we did 12 months ago , therfore i need to know how much this is going to cost me and when will it be done . your company is quick to take money and slow on delivery .



This is becoming very stressful for me dealing with this whole deal .

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As of today All emails sent to them have been ignored

Heres a total of what i have spent so far

IS software 975.00
ASPDNSF 1200.00
IS Design Services 2000.00

on year of hosting 12 months @ 375.00 per month recommended by IS as a minimum server hosting plan to run their software suite

for a grand total of 8675.00. that alot of money to have NOTHING to show for it . the website they built for me is awful and incomplete . I wish they would offer me a chance to make it right or refund me some of the money i have spent :mad:

Prowire, why accept this? If you believe you have been mislead and the product is not working as per what they promised you, then don't let them off so easily.

You should have all the correspondence to corroborate your story, this way if they will not help you then you go legal. I hate to have to make anything litigious, but when that is the last course of action, then take it.

Prowire;

Please confirm - all emails regarding these issues have been ignored?
I don't understand how a company can sell a product that doesn't work properly and continue to do so.
If Interprise is now owned by Taylor group, should we perhaps be addressing these issues with them?

Louie

I think you should contact RobK as per his posts on this thread.....see if he can actually make something happen for you. He put himself directly in the line of fire, so now make him put his money where his mouth is (and report back to us here).

One thing I find (and have always) found suspicious, I continually hear Interprise people (employees and VARS) say "we have many satisfied customers" but can produce hardly any as references (they love to hide behind the "we want to protect their right to remaining anonymous" stance....funny how nearly every customer who has been successful with their software wants to remain anonymous)

I will certainly keep you posted as the how my situation turns out, because I expect that based on my 13 month experience with the software and the company, I'll get a whole new story when June rolls around.

I just googled these:

http://www.moderncomputingsys.com/default.aspx
http://www.petmeds.co.uk/
http://www.lerrynsecure.com/ASPDNSF/default.aspx
http://www.evolvesys.com.au/default.aspx
http://www.bamboo-tiki-bars.com/default.aspx
http://www.3n2sports.com/
http://store.keystoachievement.org/
http://www.grinderdiamonds.com/default.aspx
http://www.supplements.net/default.aspx
http://www.docketport.net/default.aspx
http://www.scanner-direct.com/default.aspx
http://www.bearcreekbronze.com/default.aspx
http://www.frenchclick.co.uk/
http://www.sparesgiant.com/default.html
http://www.hotjewelrywatches.com/
http://www.davidjeremiah.org/shop/c-2-books.aspx
http://www.medicalsupplyworld.com/
http://www.headingonline.com/default.aspx
http://dev.sainetcom.com/default.aspx
http://www.pracovneodevy.sk/default.aspx
http://maritzsgps.com/default.aspx?

Thanks for the lengthy list. I took a quick look at about 8 of the sites - and noticed most are outside of North America? These are great websites - they are all powered by the new Interprise web module? or ASP dotnet?
Are the companies on this list using Interprise for their daily accounting needs? That is what I am most interested in.

A whole buncjh of IS 2009 videos just showed up on the Connected Business site:

http://www.connectedbusiness.com/VID...6/Default.aspx


and there are now featured customers on the main site:

http://www.interprisesuite.com/

Not to sound like a hater, but I think most of these sites look like they are being run by a guy in his underwear in his basement. the 3N2 site is the one that looks professional.

2 of the sites don't even come up (http://www.petmeds.co.uk/403-1.htm, http://www.medicalsupplyworld.com) and one of them has placeholder text and no pricing (http://dev.sainetcom.com/default.aspx)

These guys badly need reference sites.

And they need to get into the new millennium and get with the one page checkout (instead of 5 pages to check out).

http://www.petmeds.co.uk is one of the best I have seen

Quote:

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Originally Posted by David - UK

http://www.petmeds.co.uk is one of the best I have seen

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Right now, it can't be seen ...

Quote:

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HTTP 403.1 Forbidden: Execute Access Forbidden
Internet Information Services

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has always worked OK for me, could be because I am in the UK and all other destinations have been blocked to preserve bandwith ???

Hi,

Just been reading this thread. That's correct David, we block all non UK traffic as we can't sell abroad (licenced medication).

Congratulations, one of the best IS websites I know of.

I wish I could be confident enough in the future Interprise to switch my business over to using their software. I have had it on my server for some time now and really like it.

It would be good to hear from someone who has had a positive experience with Interprse

First of all hello to all - i've just been reading this tread with interest - as we (my family company) has just invested in this software ! We had a good look arond the market place looking at offerings from Microsoft and Sage to name but two and also looked at the open source offerings that are out there. We decided on Interprise after "playing" with the single user edition and seeing a full demo of the software and storefront.

We need an integrated approach in order to streamline our workload as we are a small company, so running standalone applications for CRM and accounting and ecommerce has quickly become a real pain in the A** !

We are about to embark on the importation of data from existing applications (sage 50 and ACT) and hope to go live in a month or two - i'll keep you posted ! One question though we purchased SQL 2008 and the good folks at interprise seem concerned that interprise may not run properly as its only been tested on SQL2005. Can anyone shed any light on this at all ?

I really hope we have made the right decision !:confused:

SQL 2008 is not officially supported by Interprise Suite. We've heard from customers that had issues and moved back to 2005. If IS doesn’t officially support it, don’t do it. Our understanding is that the testing for Interprise Suite 2009 includes SQL 2008 as well as the newer Windows Server products. Stick with what works.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

Quote:

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Originally Posted by spritemad

One question though we purchased SQL 2008 and the good folks at interprise seem concerned that interprise may not run properly as its only been tested on SQL2005. Can anyone shed any light on this at all ?

I really hope we have made the right decision !:confused:

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ERP software not supporting latest DB offerings is actually quite common, back when sql 2005 was released, i had to stick to sql 2000 for about a year before i could upgrade, i was running at that time microsoft great plains...yeah so not even microsoft was ready for their own latest release. (i no longer work at that company so i dont know if GP supports 2008 today)


as if whether or not you've made the right decision, i dont know, i'm looking into interprise sutie myself and i'm VERY interested, and i'm working on a small project that sounds like it has the same issues as you do. please keep us posted.

the more information is shared the better choices we can make.

well 12 months ago our experience was awful as one of the first on to it.

It's now a positive one and beleive we have a good product. If you are a serious ecommerce player though, you will need the source code for the webstore.

We bought the source code and we develop internally (2 developers) and for interprise mods we use a reseller as it's way too complicated.

If people want to send me their requirements for a 2nd opinion I can let you know if it's possible etc without the ******** that some interprise reps may be giving you. We are using every single part of the product and often do more than 100 orders per hour. To confirm, we are using the accounting side also.

Separately to the above, we have spare developer resources so may be able to help out on the webstore side.

ricky AT petmeds.co.uk.

In regard to Rob Kirkey - suggest you keep quiet rather than ******* off the entire userbase with crap comments. Customer always right remember.

Quote:

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Originally Posted by thomasr79

well 12 months ago our experience was awful as one of the first on to it.

It's now a positive one and beleive we have a good product. If you are a serious ecommerce player though, you will need the source code for the webstore.

We bought the source code and we develop internally (2 developers) and for interprise mods we use a reseller as it's way too complicated.

If people want to send me their requirements for a 2nd opinion I can let you know if it's possible etc without the ******** that some interprise reps may be giving you. We are using every single part of the product and often do more than 100 orders per hour. To confirm, we are using the accounting side also.

Separately to the above, we have spare developer resources so may be able to help out on the webstore side.

ricky AT petmeds.co.uk.

In regard to Rob Kirkey - suggest you keep quiet rather than ******* off the entire userbase with crap comments. Customer always right remember.

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I certainly would not want or intend to do as you say and I would ask your assistance in helping me understand which of my comments you find so offending.

This one may:
I don't believe your customer always is right and I also don't believe your customer wants to always be right.

For example, Ricky, if one of your customers has a bad experience with your company and your products, they usually don't want to be right if they believe you will not want to go out of your way to make things good for them and I am hoping that they are not right in thinking you wouldn't make things good for them.

forgot to say - UK support has been good for us also.

Quote:

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Originally Posted by mutahman

Louie

I think you should contact RobK as per his posts on this thread.....see if he can actually make something happen for you. He put himself directly in the line of fire, so now make him put his money where his mouth is (and report back to us here).

One thing I find (and have always) found suspicious, I continually hear Interprise people (employees and VARS) say "we have many satisfied customers" but can produce hardly any as references (they love to hide behind the "we want to protect their right to remaining anonymous" stance....funny how nearly every customer who has been successful with their software wants to remain anonymous)

I will certainly keep you posted as the how my situation turns out, because I expect that based on my 13 month experience with the software and the company, I'll get a whole new story when June rolls around.

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Louie,

I invite you to do as mutahman suggests and contact me:
Rob Kirkey
Regional Manager
Interprise Solutions
edited by administrator: please put all contact information into private messages, do not post it on to the forum. Thank you

Quote:

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Originally Posted by RobK

I certainly would not want or intend to do as you say and I would ask your assistance in helping me understand which of my comments you find so offending.

This one may:
I don't believe your customer always is right and I also don't believe your customer wants to always be right.

For example, Ricky, if one of your customers has a bad experience with your company and your products, they usually don't want to be right if they believe you will not want to go out of your way to make things good for them and I am hoping that they are not right in thinking you wouldn't make things good for them.

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This is my last reply as not got time for this. You're right about being honest with a customer and quite often that's the best approach. Except, that honesty has to be given either with a decent sorry or some solid facts to prove otherwise. Both of which you are not providing above and If I was a new client looking at Interprise, your comments would be putting me off.

The latter being a shame since, in the UK at least, it's a good product. Really am not coming back on so no need to reply.

Quote:

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Originally Posted by thomasr79

This is my last reply as not got time for this. You're right about being honest with a customer and quite often that's the best approach. Except, that honesty has to be given either with a decent sorry or some solid facts to prove otherwise. Both of which you are not providing above and If I was a new client looking at Interprise, your comments would be putting me off.

The latter being a shame since, in the UK at least, it's a good product. Really am not coming back on so no need to reply.

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I am sorry you will not be back to help educate me on how I have been dishonest.

I do know I am not being dishonest by stating that the comments in this thread, including yours above, citing that Interprise Suite is a good product are from only a fraction of the hundreds of happy IS customers world-wide.

Thanks Ricky/Karl for taking the time to post, reassuring to hear from you.

If nothing else, this thread seems to have motivated some new voices. Who, I guess, normally sit on the sidelines and observe.

With all the backbiting it's easy to lose focus on what we all require

Businesses need comprehensive tools like Interprise. I find running our business is hard enough without having to fight our own systems. We need an advantage to compete in today’s cut throat environment, Yeah - I want to beat my competitors!

For me, the biggest advantage of any Interprise type system is efficiency. The old fashioned way is to throw more people at a problem, but the cost of employees is undoubtedly one of the biggest for any business. Not to mention all the hassle/problems they bring.

Let’s hope Interprise can pull it off so we can concentrate on making our business sleek and efficient and ultimately more profitable. We can push ahead of our competitors and give ourselves security for the future... hey, we all need that right now :D

Bottom line is: We all have commitments, mortgages, and families to feed, so do our employees. We need software we can rely on. I have found from my own bitter experience that with Everest I could not. I am having some Interprise/Everest Déjà-vu moments though.

I can read between the lines and see that Interprise have had to outlay so much for no return, I suppose if they had a few thousand customers the support fees would allow them to employ people fix all the things we criticise them for…Yet another one of those chicken and egg scenarios

David

Well to my surprise I received a phone call from IS the other day. The person who called was Robert he seems to be very concerned about my experience with IS (obviously someone is reading these posts). I told him that I had cancelled my server account as well as completely remove all traces of the software from my computers due to the lack of support and failure to deliver a my website skin that I had paid for. What happened next was very surprising; He offered to make thing right for us. The following day I received a conference call from Robert and Curt Rice, Curt layed out a plan where they (IS) would implement the software and create the website skin that I had paid for over a year ago in a timely manner (3 months). I am very excited to see my years of waiting finally materialize. These news guys at IS seem like they have it together unlike the old IS. I will keep you guys updated.:D

First this thread is full of interprise reseller and employees trying to pump interprise product.

Interprise suite is a great product with great promise. The vision is on, but the delivery is off. While there are some things in the product that are great, there are others that make you go hummmm.
I have tried to go live with interprise a few times in my company. We have about 30 users and do quite a bit of transactions a day. A software should not hinder the ability for your company to function. Interprise is soooo buggy and sooo un stable it did.
INTERPRISE NEALLY PUT US OUT OF BUSINESS. I must warn others out there to be very carful when considering this product. Support is totally unacceptable and is off shore with 4 people that barley speak English only answer the phone 50% of the time. If you dont bleive me try calling your self.
I have also never seen a release come close to being released on time. Their shipping module is 2 years and waiting is2009 is 6 months delayed with no ETA.
Interprise sales team does not follow threw and does not follow up.

I would love to hear from anyone that has had the opposite experience with ineterprise. Interprise really needs to listen to their user base or its going to go away! This thread is not full of happy users.

My impression interprise is underfund and understaffed and lacks the executive management to create an application to be truly competitive to other ERP out there.

How are things going with Interprise. Have the problems been solved?
I have been told that the Interprise system works great now. Any comments?

Louie

From a lack of response. I do not know how it is going, but I will be adding a new test site. I have another client that is thinking of putting their toe in the water with IS.

Be careful before you dive into IS. Rough waters. ERPs need to be stable!! There are too many people screaming, about thier IS problems with the application and getting in touch with IS. Make sure you call support and ask a questions before you know what you are getting into.

I believe it will change for the better at some point with IS but only in time (years).

Quote:

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Originally Posted by Quijibodesign

From a lack of response. I do not know how it is going, but I will be adding a new test site. I have another client that is thinking of putting their toe in the water with IS.

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I forgot to mention that I have been through the story of IS. We built one of the sites in the beginning of this thread. I just need more information about the IS side of the package at this point. We had a few issues with creating the first site, but we worked through most of those problems. It was not the most intuitive of processes, but now I have another client that needs the same or similar work done. The only difference is this is an existing company, so they have sales history and accounting that will need to be included in the "IS" side of the project. Another major difference is they do not need the drop shipping technology, but they care greatly about the inventory management side.

Hi,

Its certainly interesting reading the above comments. Last summer a colleague and I became resellers for Interprise Suite. I was very impressed with the product and liked the fact that the SDK was free. As someone who primarily earns a living doing ERP consultancy on Sage products my only real concern was lack of awareness. Due to the Taylor Corp. acquiring Interprise we were told that funds were in place to start a large marketing campaign in August 2008. So with that in mind we duly joined. The marketing effort never materialised, in fact nothing materialised. Having discussed this with Interprise UK we were then told it was going to start in Jan 2009. Well here we are nearly in June and guess what? Absolutely nothing has happened!

In the accounting market space alot can happen in 12 months and if people aren't aware of your product they aint going to buy it. This hit home when we had a prospect who liked the system but was nervous about a product he had never seen or heard of, crazy when you think its 4 years old! The bottom line is businesses run on accounting systems and there needs to be a high level of confidence in the product, the dealer network and the vendor.

Sage have demonstrated that with aggressive marketing you can dominate your sector with average products, I truly believe that Interprise is an above average product (although its not a true ERP solution) but coupled with absolutely no marketing its going nowhere.

Interprise UK need to deliver on their promises which they have yet to do.

Hello All

Well it has been a few months since IS offered to implement my software package after they took my money and left me hanging for over a year.

Today I was forced to pull the plug, this company is a joke. All these guys do is talk talk and more talk . After waiting for more than 3 months not a single thing has been done.


NEVER PAY THIS COMPANY UNTIL YOUR SOFTWARE IS RUNNING FULLY

Once they have your money your are screwed. I am out about 10K including hosting.


If they tell you that the import process is painless don’t believe it. You will have to import every image separately; you can’t import any SEO info.

If IS was a respectable company they would refund me all the money that they have taken from me.



Lucky for me I have using my Stone Edge OM the whole time and never hiccupped once.
The 1500.00 is paid for OM is my best investment yet.********* support is provided in America and most importantly by Americans that can be easily understood



Joe D
:mad::mad::mad::mad::mad::mad::

Hello,

A customer of mine wants to have an ERP implemented. Since we are in Mexico, budget is not precisely huge.

I have been googling for the last few days and of all choices I liked IS better because:

* Great looking application
* Apparently relatively simply to implement
* .NET-based, and since we are a custom software development company, we could personalize it or develop plugins
* Cost, affordable for small businesses

I was also looking for the free single-user edition, but I could not find anywhere to download it. I requested the downloadable demo last week and I still have got no response from them.

However, I have read this thread with great interest for the past hour or so, and apparently the company behind is not the best in terms of support.

I was thinking about becoming a reseller for them here in Mexico, but it seems that I will have to look for another choice.

Thanks,

Luis Alonso Ramos
www.intelectix.com

you are correct the company behind IS is lacking some serious support. I got caught up in the slick look of IS , but if you dig deep you will find that it is lacking some very basic functionality. I really hoped that IS would have have worked the way it was promised to.

IS does not support shipping , if you ask them they will say that the shipping module is due out in a few months. I was told that back in 2007 , its 2009 and still no shipping module .

IS shopping cart does not support MIN item purchase even the most basic carts have this function.

IS has VERY POOR import templates you cant import images or image paths. if you have a store with hundreds or even thousands of products you will have to setup each image manually WHAT A PAIN . Again even the most basic carts can imports images or image paths in bulk . im sure if you are a programmer you could maybe use a SQL script to map the images to the product ids.

I could go on and on for ever, but take it from someone who dropped hard earned money on the platform and got screwed.please dont get caught up in the slick look of the IS site , the products that IS are pushing are not ready for primetime . DONt WASTE YOUR TIME AND MONEY

want a cool looking program that actually works ?
want to invest your money with a company that its staff speaks english?
are you looking for an ERP system that can be implemented in a reasonable time frame ?
Are you looking for a very reasonably priced ERP ?


If you answered yes have a look at Darwinproductions and their Evolution ERP. they are great people to work with. Their staff speaks english and they have staff in the USA and CANADA and i think they also have staff in the UK .

Hello Prowire,

A quick look at Evolution ERP seems nice, but I'll have to dig deeper into it. I already asked for the demo.

Have you used it personally? Implemented it in an organization? Are you in anyway affiliated to them? What are its pros and cons?

Thanks for your suggestion, I'll have a deeper look tonight.

Luis,

We just signed on as a reseller for Tradepoint Enterprise (formerly known as Evolution ERP). We are very excited as to the functionality of the software and the people at Darwin Productions are both amiable and on the ball.

John Grande
DimeSoft Business Solutions

Hi John,

As I understand dimesoft are big on add-ons for Interprise Suite, does this new product mean you are shifting away from IS?

Certainly nothing new coming out of interprise UK and looks like its going to fade and die.

Gary

Quote:

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Originally Posted by garyk

Hi John,

As I understand dimesoft are big on add-ons for Interprise Suite, does this new product mean you are shifting away from IS?

Certainly nothing new coming out of interprise UK and looks like its going to fade and die.

Gary

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No, I wouldn’t say we’re shifting away from Interprise Suite completely. We just felt at this time, we needed to diversify our product offering. We do believe in the Interprise Suite vision and we are hoping that eventually we will see the application live up to its promise.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/