Top White Papers and Webcasts

  • The IT infrastructure library (ITIL), the most widely accepted standardized approach to IT service management, helps organizations use IT to realize business transformation and growth. Today, across-the-board ITIL adoption is increasing the demand for capacity management. Capacity management software-as-a-service (SaaS) solutions enable organizations to plan, manage, and optimize IT infrastructure resource utilization so that application performance is high and infrastructure cost is low. Check out this vendor …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …