Top White Papers and Webcasts

  • Many organizations now deal with thousands, if not millions, of events taking place across their systems every day. But what about your capacity to deal with that noise? With the rise of digital transformation, the scale of operations complexity has increased to a point no longer manageable by humans, creating a need for automation, machine learning, and predictive capabilities.   Emerging AIOps providers are trying to combat the noise with analytics and machine learning, but most still hold on to …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …