Top White Papers and Webcasts

  • The software-defined WAN (SD-WAN) has emerged as the solution for enterprises embracing cloud computing as a means to realizing digital transformation. In this IDC brief, learn why the need for SD-WAN will be even greater than the need for SDN in the data center, especially when an organization's application profile is migrating toward public cloud services and where customer engagement is most valued.

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …