Every company claims it places a premium on customer service. Unfortunately, the facts often speak otherwise. Download this IT Focus eBook to better understand how your organization can improve its customer contact strategy in today's omnichannel, hyper-competitive business environment and create loyal customers that add to your bottom line.
The insurance industry is facing increasing demands from policy-holders, agents—even employees to migrate business processes to the cloud in order to meet their growing demands and expectations for digital, self-service applications.
While there is an upside to being more nimble in servicing all your stakeholders, insurers need to mitigate the risks that are involved in migrating critical data—your corporate crown jewels—to the cloud. But how do you navigate both the …