Top White Papers and Webcasts

  • Scale your customer service operations in smart ways, whether you're moving upmarket or adding products and features. Customer support costs be reduced by 25% or more when proper knowledge management discipline is in place. Learn how to offer great self-service, every single day with this whitepaper.

  • In today's technology-driven world, it is hard to believe there are organizations that still have little or no detailed awareness of the IT assets they own, their exact locations, or how efficiently they are being used. Instead of being a financial burden, their assets could work smarter and actually be part of a targeted effort to reduce costs and overspend – rather than be a resource that is a constant drain on budgets. Read this eBook to learn how IT asset management (ITAM) solutions can help …