Top White Papers and Webcasts

  • Every company claims it places a premium on customer service. Unfortunately, the facts often speak otherwise. Download this IT Focus eBook to better understand how your organization can improve its customer contact strategy in today's omnichannel, hyper-competitive business environment and create loyal customers that add to your bottom line.

  • Malware that encrypts a victim's data until the extortionist's demands are met is one of the most common forms of cybercrime. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses, indiscriminately. Ransomware attacks are pervasive and on the rise — no one is safe from them. This guide details the ransomware problem, how it works, how you can help reduce your exposure to ransomware attacks, and how cloud–based backup …