Top White Papers and Webcasts

  • In order to get the most out of a CRM initiative, organizations need to devise a well thought-out strategy that is based on their core business needs and objectives. Whether implementing CRM for the first time or switching from an old one, organizations need to define how this technology will help them gain a competitive advantage by successfully managing key business operations like marketing, sales, and service. Read this buyer's guide for insight to help you make a well-informed decision on which CRM system …

  • With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single …