Top White Papers and Webcasts

  • Every IT organization will agree that operating system (OS) upgrades – both on the desktop and server side - can be a tedious, time consuming, and expensive process. Microsoft has now launched Windows 10 as a software-as-a-service (SaaS) platform to help enterprise IT stay current, with OS updates delivered frequently and seamlessly. This white paper highlights what’s new in Windows as a service (WaaS), how to go about implementing it, the associated challenges, and the value that a specialized …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …