Top White Papers and Webcasts

  • As a technology provider, you have a team to support, business to manage, and distributor relationships to maintain, all while providing your customers with the best possible service—and remaining profitable. This also means budgeting and planning for the future. These can all be tough tasks to manage. Growth can be unpredictable and you may be searching for a more profitable and stable way to increase your company's bottom line. Incorporating managed services can help you not only stand out from other …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …