Top White Papers and Webcasts

  • Evolving enterprise requirements for greater access layer intelligence and automation continue to challenge networking vendors. Network service application choices made for the wired and wireless LAN impact other enterprise end-user applications, such as collaboration platforms, as increasingly mobile work styles depend on wireless access to those platforms and are affected by network performance. Enterprises also want greater insight into security and monitoring due to the diversity of client devices using …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …