Top White Papers and Webcasts

  • Every company claims it places a premium on customer service. Unfortunately, the facts often speak otherwise. Download this IT Focus eBook to better understand how your organization can improve its customer contact strategy in today's omnichannel, hyper-competitive business environment and create loyal customers that add to your bottom line.

  • When it comes to phishing, knowledge is power. We tend to underestimate the impact of phishing on the enterprise and assume our existing defense strategies are sufficient to combat these attacks. To understand phishing means understanding one of the most common methods used by attackers to breach and maneuver within our networks, and to do that we need to dispel a few myths. Read this white paper to learn about phishing tactics and the key steps to building a complete security strategy that protects against …