The IT environment is full of peril, but you've been tasked with defending your clients' systems against the enemy: downtime, work stoppages, and security threats. Find your Chi and relax. Our free guide will show you how to master the art of proactive IT monitoring and defeat the cyber bad guys before they start wreaking havoc.
Learn how to efficiently protect your clients':
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And everywhere else IT issues may be lurking!
Today, companies want to better understand customers through data. They want to sell more, serve better, and efficiently market. One way to do this is through customer journey maps. Customer journey maps are a popular way to determine how customers interact with your brand. This eBook explores how you can effectively build a customer journey map with a combination of contact center and CRM technology, outlines examples of customer journey maps and key components, and reveals the best ways to apply customer …