Top White Papers and Webcasts

  • Creating an "apples to apples" comparison between enterprise resource planning (ERP) software vendors can be more challenging than expected. ERP vendors should provide a software demonstration that allows you to compare and contrast different ERP software systems. While selecting the right ERP software is highly important, the implementation project is just as mission-critical to ensuring that the solution meets your business needs, so vendor implementation methodology must be evaluated, as well. Read this …

  • Let's face it: managing a help desk that is both efficient and effective in keeping your customers happy while building a base for business success is challenging. Finding the right employees is always tricky. Keeping them happy once hired and focused on providing top-notch customer service requires good training, stress management, and constructive feedback. Whether you're establishing a new help desk or revamping your current processes, this kit provides tools for you to hire the right employees, deliver …